Ashley Gonzales
Hanford,CA
Summary
Dynamic Certified Medical Assistant and Insurance Specialist with a proven track record at Adventist Health Hanford. Excelled in patient care, enhancing customer satisfaction, and streamlining insurance processes. Skilled in HIPAA Compliance and fostering positive relationships, significantly contributing to efficient operations and patient satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sugical Tech position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Certified Medical Assistant
Adventist Health Hanford
11.2015 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Oriented and trained new staff on proper procedures and policies.
Insurance Specialist
Golden State Crop & Insurances Services Inc.
04.2006 - 09.2015
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Supported underwriting department by meticulously reviewing applications for accuracy and risk assessment.
- Maintained high standards of customer service by building relationships with clients.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
Education
Cerifiticate - Surgical Technologist
Porterville Adult School
Porterville, CA05.2024
Certificate - Medical Assisting
Cope Health Scholar
Los Angeles05.2021
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Patient documentation
- CPR
- Insurance Verification
- Equipment Sterilization
Timeline
Certified Medical Assistant
Adventist Health Hanford
11.2015 - Current
Insurance Specialist
Golden State Crop & Insurances Services Inc.
04.2006 - 09.2015
Cerifiticate - Surgical Technologist
Porterville Adult School
Certificate - Medical Assisting
Cope Health Scholar
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