Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Gonzales

Santa

Summary

Dynamic Registered Respiratory Therapist Team Lead at Los Alamos Medical Center, recognized for enhancing patient care through clinical leadership and quality improvement initiatives. I developed training programs that elevated staff competencies, ensuring adherence to safety protocols, effective communication, effective teamwork, problem solving skills and proficient in fast past and high stress work environment while maintaining a positive atmosphere for staff and patients.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Registered Respiratory Therapist Team Lead

Los Alamos Medical Center
08.2025 - Current
  • Supervised team of respiratory therapists to ensure adherence to best practices and protocols.
  • Developed and implemented training programs for new staff, enhancing team competencies.
  • Collaborated with medical staff to optimize patient care plans and treatment strategies.
  • Evaluated respiratory therapy procedures, identifying areas for process improvement and efficiency.
  • Managed inventory of respiratory equipment, ensuring availability and compliance with safety standards.
  • Facilitated interdisciplinary meetings to align respiratory therapy goals with overall healthcare objectives.
  • Improved department efficiency through the development of new processes and scheduling strategies.
  • Demonstrated expertise in various respiratory therapies, including aerosol treatments, airway clearance techniques, and mechanical ventilation.
  • Responded to emergency codes and calls during off-hours and immediately initiated treatment.

Server

Outback Steakhouse
05.2016 - 08.2016
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Streamlined order-taking process to minimize wait times for diners.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Hostess

Blue Corn Cafe And Brewery
09.2007 - 07.2010
  • Managed guest seating arrangements to optimize flow and enhance dining experience.
  • Coordinated with kitchen staff to ensure timely food delivery for guests.
  • Trained new staff on customer service protocols and restaurant operations.
  • Assisted in resolving customer inquiries and complaints efficiently.
  • Monitored reservation system for effective table management during peak hours.
  • Maintained cleanliness and organization of waiting area to improve ambiance.
  • Developed rapport with regular customers to foster loyalty and repeat visits.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Advised customers about special offerings and menu items to help drive sales.

Host

Red Lobster
08.2007 - 07.2009
  • Greeted guests warmly, ensuring positive first impressions and memorable experiences.
  • Coordinated seating arrangements efficiently to optimize restaurant flow and customer satisfaction.
  • Managed reservation system, confirming bookings and minimizing wait times for patrons.
  • Collaborated with kitchen staff to communicate guest needs, enhancing service quality and timing.
  • Trained new hosts on operational procedures, fostering a team-oriented environment and improving service standards.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Promoted business loyalty by fostering positive customer relationships.
  • Delivered pick-up and curbside orders to guests.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Seated patrons based on guest preferences and seating availability.
  • Opened and closed seating sections according to volume of guests.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Server

Big Dog Cafe
05.2007 - 08.2007
  • Provided exceptional customer service to enhance dining experience.
  • Assisted in taking orders and processing transactions efficiently.
  • Learned menu items and daily specials to recommend options effectively.
  • Maintained cleanliness and organization of dining area for optimal guest comfort.
  • Collaborated with kitchen staff to ensure timely food delivery and quality service.
  • Adapted to fast-paced environment by managing multiple tables simultaneously.
  • Supported team members during busy shifts to maintain workflow efficiency.
  • Engaged with guests to gather feedback and improve service quality.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

Respiratory Care - Respiratory

Santa Fe Community College
Santa Fe, NM
05-2019

Associate of Science - Applied Science

Santa Fe Community College
Santa Fe, NM
07-2017

Skills

  • Clinical judgment
  • Quality improvement
  • Clinical leadership
  • Patient care
  • Team collaboration
  • Safety protocols and procedures
  • Verbal and written communication
  • Patient and family advocacy
  • Patient instruction
  • Patient care documentation
  • Problem-solving abilities
  • Time management
  • Attention to detail
  • Problem-solving
  • Teamwork and collaboration

Certification

Basic Life Support


Adult Critical Care

Timeline

Registered Respiratory Therapist Team Lead

Los Alamos Medical Center
08.2025 - Current

Server

Outback Steakhouse
05.2016 - 08.2016

Hostess

Blue Corn Cafe And Brewery
09.2007 - 07.2010

Host

Red Lobster
08.2007 - 07.2009

Server

Big Dog Cafe
05.2007 - 08.2007

Respiratory Care - Respiratory

Santa Fe Community College

Associate of Science - Applied Science

Santa Fe Community College

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