ASHLEY GONZALEZ
Minooka,IL
Summary
Energetic, professional, and positive college student passionate about helping others succeed in their personal, academic, and career goals. Experienced in educational instruction, office operations, team management, and customer service. Possesses knack for connecting to customers. Skilled in creating informational documents, communicating with external partners, and providing excellent customer service.
Overview
8
8
years of professional experience
Work History
BEHAVIOR TECHNICIAN
Key Autism Services
06.2023 - 12.2023
- Applying principles of one-on-one ABA therapy to help children with Autism reach their full potential
- Providing early intervention therapy in center-based setting
- Shaping minds of children in early childhood (ages 18 months to 14 years old)
- Collecting data and implementing individualized treatment plans for each child
- Collaborating with teams of like-minded individuals dedicated to living ABC’s core values
- Worked as part of collaborative team to address changing needs of children and families.
- Adapted therapy materials as needed to meet unique needs of each individual client, ensuring optimal engagement during sessions.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
OFFICE ASSISTANT 1
Joliet Junior College
09.2019 - 01.2023
- Provided high quality customer service when welcoming and scheduling students for appointments
- Performed clerical and office support activities including assisting in the preparation of Student Advising Center programs and New Student Orientation
- Received and directed visitors, handled phone calls, took messages, and provided requested information
- Checked departmental email (academicadvising@jjc.edu) and voicemail regularly and responded to inquiries and/or forward to appropriate staff members
- Ability to establish and maintain cooperative and effective working relationships with other members of the college and community
- Worked collaboratively with other departments and/or vendors
- Participated in departmental projects and activities.
- Coordinated and scheduled meetings and appointments.
STUDENT LEADER
Joliet Junior College
10.2020 - 01.2022
- Direct new students via Zoom, managing waiting room, assign students to advising rooms
- Manage Zoom chat, providing links and documents essential for new students
- Respond to student inquiries via email (askastudent@jjc.edu) addressing a wide variety of topics
- Trained and supported new hires, introducing processes and procedures.
CAREER SERVICES ASSISTANT
Joliet Junior College
08.2019 - 10.2020
- Trained and supported new hires, introducing processes and procedures specific to the department
- Created and maintained the Career Services event calendar and update staff schedules as needed
- Prepared various materials, documentation and presentations in PowerPoint
- Assisted students with job search, career self-assessment and career planning resources
- Corresponded with students, alumni, and employers via email and phone; scheduled appointments
- Assessed the needs of students and provided information concerning services offered.
INTERN/STUDENT TEACHER
Morris Community High School
01.2018 - 01.2019
- Motivated and encouraged students to complete work and achieve academic goals
- Assessed students in speaking quizzes and recorded data into spreadsheets
- Created worksheets, quizzes, tests, and daily activities
- Taught Spanish to freshmen, and ESL Spanish to all grade levels
- Originated methods to communicate to diverse learning styles
- Consistent positive feedback from supervisors on great communication and rapport with students.
ASSISTANT MANAGER
Bien Chido Mexican Grill
01.2016 - 01.2019
- Perform office duties such as paying bills, managing invoices, updating Grub Hub
- Communicate with vendors/business partners on delivery schedules and restaurant operations
- Compile sales revenue report based on monthly data collection
- Provide high quality customer service and conflict resolution in-person and on the phone
- Supervise 6 employees; including encouraging a positive environment and motivating workers
- Train new employees, enforce policies and procedures, close and open store.
Education
ASSOCIATES OF ARTS DEGREE IN ENGLISH -
Joliet Junior College
Joliet, IL12.2021
ASSOCIATES OF GENERAL STUDIES IN ENGLISH -
Joliet Junior College
Joliet, IL12.2021
Skills
- Microsoft Office Suite
- Customer Service Excellence
- Report Writing on Collected Data
- Student Guidance & Mentorship
- Appointment Scheduling
- Fluent in Spanish
- Business Partner Correspondence
- Leadership Ability
- Oral & Written Communication
Timeline
BEHAVIOR TECHNICIAN
Key Autism Services
06.2023 - 12.2023
STUDENT LEADER
Joliet Junior College
10.2020 - 01.2022
OFFICE ASSISTANT 1
Joliet Junior College
09.2019 - 01.2023
CAREER SERVICES ASSISTANT
Joliet Junior College
08.2019 - 10.2020
INTERN/STUDENT TEACHER
Morris Community High School
01.2018 - 01.2019
ASSISTANT MANAGER
Bien Chido Mexican Grill
01.2016 - 01.2019
ASSOCIATES OF ARTS DEGREE IN ENGLISH -
Joliet Junior College
ASSOCIATES OF GENERAL STUDIES IN ENGLISH -
Joliet Junior College
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