Summary
Overview
Work History
Education
Skills
Additional Information
Office Support Skills
Sales Skills
Customer Service Skills
Timeline
Generic

Ashley Gonzalez

New Boston,NH

Summary

Demonstrated ability as Paraprofessional to foster positive relationships with students, parents and colleagues. Committed to providing culturally responsive support, meeting diverse needs of students. Patient demeanor creates environments where students feel comfortable asking questions while learning new concepts. Career objective is to receive a secure position where I can utilize my training and skills to become a valued employee. Current goal is to become a successful real estate agent while working towards an online clothing business.

Overview

6
6
years of professional experience

Work History

Server

The Outback Steakhouse
01.2017 - 01.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
  • Maintained clean and orderly dining area for enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Office Assistant

Simon Property Group
01.2019 - 01.2020
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Maintained and updated office records, both digital and physical.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining clean workspace.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Contributed to positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Organized events and meetings to maximize capacity and keep event venues running smoothly.

Server

Tilted Kilt
01.2014 - 01.2017
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Member Services Representative

Planet Fitness
01.2014 - 01.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Served as mentor for new hires sharing best practices contributing towards increased productivity among team members.

Education

Real Estate Certificate -

Ann Flanagan New Hampshire Real Estate School
Nashua, NH
2019

57 Credits in Law And Politics -

Southern New Hampshire University
Manchester, NH
2017

High School Diploma -

Nashua High School North
Nashua, NH
2012

Skills

  • Effective Communicator
  • Handling Money
  • Good Judgment
  • Decision Making
  • Passionate
  • Critical Thinker
  • Organized And Focused
  • Sales Experience
  • Respectful And Patient
  • Dedicated Team Player

Additional Information

Diploma, Some College

Office Support Skills

  • Scheduled reservations
  • Participated in company events
  • Logged documents and check ins
  • Microsoft Office and Excel Spreadsheets
  • PowerPoint
  • Organized files and documents
  • Updated and edited business websites
  • Addressed customer questions
  • Operate office equipment
  • Presented tours
  • Explained services

Sales Skills

  • Promoted food sales, retail and gift cards
  • Persuaded customers with getting a membership
  • Explained the qualifications of deals then upselling
  • Influenced guest to join company events

Customer Service Skills

  • Solved customer complaints successfully
  • Appointed new employees
  • Handled and prepared finances
  • Hosted events
  • Balance team work
  • Independent work
  • Entertained guests
  • Effective communicator

Timeline

Office Assistant

Simon Property Group
01.2019 - 01.2020

Server

The Outback Steakhouse
01.2017 - 01.2018

Server

Tilted Kilt
01.2014 - 01.2017

Member Services Representative

Planet Fitness
01.2014 - 01.2015

Real Estate Certificate -

Ann Flanagan New Hampshire Real Estate School

57 Credits in Law And Politics -

Southern New Hampshire University

High School Diploma -

Nashua High School North

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Ashley Gonzalez