Ashley Gonzalez
Corpus Christi,TX
Summary
Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Overview
8
8
years of professional experience
Work History
Bank Teller
Rally CCU
Corpus Christi, TX
08.2022 - Current
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Performed cash handling duties including counting currency, coins and checks.
- Educated customers about different types of banking services available at the branch.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Prepared reports on transaction activity for management review.
Sales Associate
Walmart
Corpus Christi, Texas
03.2017 - 06.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Bachelor of Arts - Nursing Education
Del Mar College
Corpus Christi, TX12-2023
High School Diploma -
West Oso High School
Corpus Christi, TX06-2017
Skills
- Currency packaging
- Customer service
- Financial software
- Financial Transactions
- Deposit and withdrawal management
- Customer Needs Assessment
- Money Handling
- Data inputting
- Cash counting
- [Software] Proficiency
- Time management proficiency
- Money orders
- Customer relationship development
References
References available upon request.
Timeline
Bank Teller
Rally CCU
08.2022 - Current
Sales Associate
Walmart
03.2017 - 06.2022
Bachelor of Arts - Nursing Education
Del Mar College
High School Diploma -
West Oso High School