ASHLEY GONZALEZ
Executive Assistant
Houston,TX
Summary
Dedicated and detail-oriented worker with excellent customer service skills. Capable of contributing effectively to any workplace. Experienced in handling sensitive information while maintaining organization and productivity. Skilled in developing and delivering comprehensive training programs. Utilizes effective coaching techniques to enhance team performance and improve customer interactions. Demonstrated strong leadership, operational management, and commitment to customer service excellence as an assistant manager. Proven ability as an administrative assistant to support executive leadership, handle confidential information, and effectively manage executive schedules. Focused on fostering team collaboration and meeting dynamic business needs through exceptional communication and organizational skills.
Overview
7
7
years of professional experience
Work History
Executive Assistant
San Jacinto College South Campus
03.2025 - Current
- I work here Tuesday through Friday
- Handled confidential and sensitive information with discretion
- Manage calendars, scheduling meetings and appointments for students to meet with tutors online or in person to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Answered high volume of phone calls and email inquiries regarding tutoring and opportunities for students to succeed.
- assist students with any questions or concerns as to tutoring assistance and how they can schedule meetings with tutors regularly through our scheduling system
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Aided in the recruitment process by screening tutors for the proper qualifications, scheduling interviews, and assisting with candidate selection.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Developed strong relationships with students and tutors which lead to improved relationships and easier ways to assist each individual person
- Fostered positive work environment, organizing team-building activities and events.
- Worked with senior management to initiate new projects and assist in various processes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Took notes and dictation at meetings.
- Volunteered to help with special projects of varying degrees of complexity.
- Created and managed office systems to efficiently deal with documentation.
Cashier
HEB Grocery Store
03.2024 - Current
- I work here on the weekends and on Mondays
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business. I even have a few regular customers who often seek me out when checking their groceries out.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers which includes pushing surveys.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Lead Trainer
Whole Foods Market Inc
04.2021 - 03.2023
- Stacked and labeled packages onto pallets and wrapped them with shrink wrap to prepare for shipping. Each morning I checked in and stocked out all the product for my department in a timely manor.
- I learned to quickly increase my knowledge of all the products we sold in my department, so if any questions or concerns came my way I would be ready for them.
- Stayed up to date on requirements of all team positions to optimize training and instructed new team members on correct procedures for operations.
- Developed strategies to enhance team performance, improve processes and boost results and provided written evaluations of employee performance to upper management.
- Maintained strong knowledge of my department by participating in workshops, conferences and online education classes that the company offered.
- Assisted customers with any questions or concerns about beauty or health products. Helped customers find certain products in the store even outside of my department.
- Learned the layout of the store very quickly in order optimize customer service and maintained my departments displays and used sale tactics to increase sale productivity.
- Informed myself on annual and weekly sales in my department and other departments in the store to stay informed, and helped out other departments when they needed it, and trained in different positions all around the store as well.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked and used role playing, lectures to present information in a variety of instructional techniques.
- Looked for ways to go above and beyond job requirements such as creating displays in the right way and assisting other departments.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
- Stayed informed of company and store updates from leadership and broadcasted it to my team and other teams in the store as well.
Assistant Manager of Operations
Raising Cane's Restaurants
06.2018 - 01.2021
- Kept a clean work environment at all times and assisted managers with handling shifts as well as customer and employment satisfaction. Helped prepare and maintain shifts to make sure they ran smoothly.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance and hired qualified candidates to fill open positions.
- Practicing customer service skills in the drive through and front counter areas and kept a healthy and professional relationship with managers employees and customers.
- I was in charge of training new employees. I created and monitored training courses to promote quality performance and Increase the effectiveness of employee training.
- Managed new-hire training on topics such as business standards and compliance requirements and explained goals and expectations required of trainees.
- Suggested and offered specific training programs and tools to help workers maintain or improve job skills.
- Participated and attended meetings to obtain information for use in training programs and to inform management of training program status and conducted evaluations of current training requirements to upper management.
- Monitored staff performance and addressed issue and enhanced team member performance through use of strategic approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
Education
No Degree - Business Administration
San Jacinto College
Pasadena, TX06-2027
Skills
- Customer engagement
- Professional development guidance
- Task distribution proficiency
- Strong verbal communication skills
- Resource training management
- Team supervision
- Effective communication skills
- Proficient in POS software operations
- Policy development
- Collaborative team management
- Employee performance review
- Efficient payment handling
- Effective group facilitation
- Team workload management
- New hire training support
- Career advancement initiatives
- Applicant assessment
- Improvisational dialogue skills
- Detail-oriented approach
- Training Program Design
- Goal-oriented
- Creative expression
- Collaborative problem-solving
- Effective self-management
- Effective team management
- Executive support
Languages
Spanish
Native or Bilingual
Timeline
Executive Assistant
San Jacinto College South Campus
03.2025 - Current
Cashier
HEB Grocery Store
03.2024 - Current
Lead Trainer
Whole Foods Market Inc
04.2021 - 03.2023
Assistant Manager of Operations
Raising Cane's Restaurants
06.2018 - 01.2021
No Degree - Business Administration
San Jacinto College
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