Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ashley Gonzalez

Plano,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals. Dynamic and results-driven professional with extensive experience in customer service at CVS Pharmacy and Sephora. Proven ability to enhance customer satisfaction through effective problem-solving and attention to detail. Skilled in Spanish interpreting and adept at utilizing resources to promote loyalty programs, driving sales and fostering positive shopping experiences.

Overview

3
3
years of professional experience

Work History

Cashier/Server

Liberty Burger Shire
11.2022 - 06.2024
  • Experience managing cash transactions and navigating POS systems
  • Prepared drinks according to standard recipes.
  • Checked the food before serving, and responded efficiently to guest inquiries and complaints in a professional manner.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Beauty Advisor

Sephora
09.2024 - Current
  • Followed company policies related to returns, exchanges and refunds according to guidelines.
  • Educated customers about the proper use of cosmetics, fragrances and other beauty items.
  • Provided customers with product advice and recommendations based on their individual needs.
  • Assisted in opening and closing procedures including counting money drawer contents at end of shift.
  • Ensured that all displays were neat and organized at all times.
  • Provided excellent customer service by responding promptly to inquiries from clients.
  • Created a positive shopping experience for each customer through effective communication skills.
  • Resolved customer complaints in a timely manner while adhering to company policies.
  • Assisted customers in feeling relaxed and comfortable with the process.
  • Performed regular inventory checks of products on the sales floor.

Sales Associate

CVS Pharmacy
11.2024 - Current
  • Stocked shelves with merchandise when needed.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Answered customer questions and provided store information.
  • Helped with purchases and signed customers up for rewards program.
  • Helped customers find specific products, answered questions, and offered product advice.

Education

High School Diploma -

Miami Coral Park Senior High
Miami, FL
05-2020

Skills

  • Computer skills
  • Calm under pressure
  • Organizational skills
  • Upselling
  • Stocking and receiving
  • Money handling
  • Point of sale operation
  • Client service
  • Positive and professional

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

CVS Pharmacy
11.2024 - Current

Beauty Advisor

Sephora
09.2024 - Current

Cashier/Server

Liberty Burger Shire
11.2022 - 06.2024

High School Diploma -

Miami Coral Park Senior High

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