Ashley Gonzalez
New Port Richey
Summary
Accounting professional with strong analytical skills and proven track record in managing and optimizing accounts receivable processes. Adept at leveraging financial software to streamline operations, enhance accuracy, and boost collections efficiency. Known for fostering team collaboration and adapting to evolving business needs, ensuring reliable and impactful results. Skilled in data analysis, problem-solving, and maintaining client relationships.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
10
10
years of professional experience
Work History
Billing and Accounts Receivable Analyst
Sorren
01.2021 - Current
- Analyzed accounts receivable aging reports to identify discrepancies and recommend corrective actions.
- Reviewed customer payment histories to ensure timely collections and minimize outstanding debts for 6 locations.
- Collaborated with cross-functional teams to resolve billing issues and streamline invoicing processes.
- Input financial data and produced reports using CCH.
- Conducted monthly reconciliations of accounts, ensuring alignment between internal records and external statements with CCH and bank statements.
- Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of invoices.
- Led initiatives to enhance customer communication regarding payment terms, resulting in improved collection rates.
- Developed training videos for new team members on CCH and other software systems.
- Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
- Performed thorough account reconciliations to locate discrepancies and ensure accuracy in company records, avoiding costly errors down the line.
- Developed professional relationships with internal and external clients to encourage open communication and feedback.
- Posted cash receipts to customer accounts to maintain current and accurate account balances.
- Assisted employees with the implementation of new systems, contributing to efficient operations within the billing department.
- Managing a team of 2 offshore billing employees.
Account Manager
Hoover Digital
04.2020 - 11.2020
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Developed customized solutions to address client needs and drive business growth.
- Coordinated cross-functional teams to ensure seamless project execution and alignment with client objectives.
- Support agency executives in organizing various projects and calendar coordination.
- Send prospective client estimates and current client monthly invoices
- Compose and post online content on the Hoover Digital website, social media accounts
and client social media accounts, as needed. - Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Travel Services Arranger/ Administrative Assistant
NASA Langley Research Center
07.2019 - 03.2020
- Coordinated complex scheduling for research projects, optimizing resource allocation and team collaboration.
- Developed detailed arrangements for experimental setups, ensuring compliance with safety protocols and specifications.
- Support the Travel Services Office for NASA Langley Research Center to perform travel related services to include domestic and international travel.
- Review Travel Requests provided by travelers to ensure completeness through the Travel Request Tool (TRT) system.
- Utilize Travel Requests to submit, monitor, and reconcile foreign and domestic travel authorizations via the Government-wide travel management system CONCUR.
- Provide audit and Agency reports (e.g. Premium Travel Audit Report, Semi-Annual Report for Payments Accepted from Non-Federal Sources, etc.)
- Refers to the NPR (NASA Procedural Requirements) and the FTR (Federal Travel Regulations for any policy related issues.
Security Administrative Assistant
NASA Langley Research Center
09.2018 - 07.2019
- Coordinated administrative support for security operations, enhancing overall efficiency and communication within the team.
- Developed and maintained security documentation systems, ensuring accurate tracking of sensitive information.
- Process Personal Identity Verification (PIV), Agency Smart Badge (ASB), and Visitor badges.
- Process and mail all Security Clearance documents as requested.
- Process requested credentials and enter requests into Credential System (LENEL, NAMS, and IDMAX).
- Serve as a liaison to bureau representatives concerning record discrepancies as well as performing background checks on all employees and long-term contractors.
- Review reports of investigation, fingerprint results after enrollments, and other background information through the Department Of Justice to make determination if employee is eligible for physical access to Agency (NASA).
- Exhibit strong customer service skills both in person and by phone.
Manager/Bookkeeper
Surf's Up Restaurant
03.2016 - 10.2018
- Managed payroll processing and ensured timely payments to employees.
- Developed and implemented efficient bookkeeping procedures to enhance accuracy.
- Oversaw accounts receivable, maintaining optimal cash flow management.
- Trained and mentored junior staff on best practices.
- Maintain the restaurant’s profits and losses.
- Managed a staff of 8 waitresses, 3 cooks, and 5 hostess.
- Manages closing duties, including reconciliation of the cash register to make sure all money is accounted for and to prepare the cash register for the next business day.
- Batch and total all credit card sales for each day.
- Prepares reports for employee pay, taxes and withholdings on a weekly basis.
- Making corrections and additions to accounts receivable as necessary to QuickBooks.
- Input all transactions for the business such as expenses, sales, and deposits into QuickBooks.
Education
Bachelor of Science - Accounting
St. Leo University
Hampton, VA05-2015
Associate of Applied Science - Accounting
Thomas Nelson Community College
Hampton, VA05-2012
Skills
- Microsoft Office
- Accounts receivable software, CCH, QuickFee, CPA Charge, Billcom
- Invoice processing through CCH
- Debt collection
- Organization skills
- Customer service
- Attention to detail
- Bank statement reconciliation
- Account reconciliation
- Financial reporting
- Precision and accuracy
- Analytical thinking
Timeline
Billing and Accounts Receivable Analyst
Sorren
01.2021 - Current
Account Manager
Hoover Digital
04.2020 - 11.2020
Travel Services Arranger/ Administrative Assistant
NASA Langley Research Center
07.2019 - 03.2020
Security Administrative Assistant
NASA Langley Research Center
09.2018 - 07.2019
Manager/Bookkeeper
Surf's Up Restaurant
03.2016 - 10.2018
Bachelor of Science - Accounting
St. Leo University
Associate of Applied Science - Accounting
Thomas Nelson Community College