Ashley Goodall
Salem,MA
Summary
Proactive and goal-oriented professional with a strong emphasis on time management and problem-solving skills. Recognized for reliability and adaptability, with a quick ability to learn and apply new skills. Committed to leveraging these qualities to drive individual and team success and make valuable contributions to organizational growth.
Overview
9
9
years of professional experience
Work History
Administrative/Compliance Associate
NPOC Services
09.2024 - Current
- Created and maintained compliant work environment.
- Planned, designed, and scheduled phases for important compliance related tasks.
- Assisted with development of compliance objectives and strategies.
- Identified gaps in existing compliance processes and recommended updates.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Managed e-filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and employees and maintained effective lines of communication.
- Assisted with special projects of varying degrees.
Food Runner/Brunch Server
Ledger
06.2024 - 09.2024
- Assisted wait staff with timely food delivery and guest requests.
- Assisted customers with carry-out service.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Office/Operations Manager
Cape Clasp
05.2023 - 05.2024
- Managed daily operations for a highly successful e-commerce jewelry company
- Implemented efficient processes and procedures to improve order accuracy, productivity, customer satisfaction, sales, and overall operations
- Processed customer orders quickly and accurately (anywhere from 30-150+ per day)
- Managed office inventory, reducing shortages and improving order accuracy
- Resolved customer issues and complaints quickly and professionally
- Built custom jewelry pieces for clients based on their specifications
- Developed and maintained strong relationships with customers, wholesale clients, and vendors
- Managed a team of employees, providing guidance, coaching, and feedback to ensure high performance and job satisfaction
Phlebotomist/Lab Assistant
Atrius Health
09.2022 - 12.2022
- Performed phlebotomy procedures on patients of all ages in an outpatient lab setting
- Ensured accurate collection and labeling of specimens
- Maintained strict adherence to safety and infection protocols
- Performed laboratory tests, such as blood draws, urinalysis, breath tests, etc
- Centrifuged various specimens
- Demonstrated excellent patient care skills, ensuring patient comfort, care, and satisfaction during procedures
- Collaborated with healthcare teams to collect and process specimens in a timely manner
- Maintained accurate records and documentation of all procedures and lab specimens
Phlebotomist 1
Massachusetts General Hospital
05.2022 - 08.2022
- Performed phlebotomy procedures on patients ages 16+ in an outpatient hospital setting
- Ensured accurate collection and labeling of specimens
- Maintained strict adherence to safety and infection protocols
- Performed laboratory tests, such as blood draws, urinalysis, etc
- Demonstrated excellent patient care skills, ensuring patient comfort, care, and satisfaction during procedures
- Collaborated with healthcare teams to collect and process specimens in a timely manner
- Maintained accurate records and documentation of all procedures and lab specimens
Server
Comedor
03.2016 - 09.2019
- Served customers in a busy restaurant, providing friendly and efficient service
- Managed multiple tables and ensured timely delivery of food and drinks
- Handled customer inquiries and resolved issues to ensure a positive dining experience
- Demonstrated strong communication and interpersonal skills, building rapport with customers and creating a welcoming atmosphere
- Worked collaboratively with coworkers and kitchen staff
- Managed cash transactions and maintained accurate records of sales
- Demonstrated a high level of attention to detail by ensuring all orders were accurate and complete
- Demonstrated a high level of multitasking by efficiently handling multiple orders, as well as assisting coworkers, and completing additional side tasks
- Followed health and safety guidelines to ensure food safety and prevent cross-contamination
Education
Certification - Phlebotomy
Roxbury Community College
Roxbury Crossing, MA05.2022
High School Diploma - undefined
Martha's Vineyard Regional High School
Oak Bluffs, MA06.2014
Timeline
Administrative/Compliance Associate
NPOC Services
09.2024 - Current
Food Runner/Brunch Server
Ledger
06.2024 - 09.2024
Office/Operations Manager
Cape Clasp
05.2023 - 05.2024
Phlebotomist/Lab Assistant
Atrius Health
09.2022 - 12.2022
Phlebotomist 1
Massachusetts General Hospital
05.2022 - 08.2022
Server
Comedor
03.2016 - 09.2019
High School Diploma - undefined
Martha's Vineyard Regional High School
Certification - Phlebotomy
Roxbury Community College