Ashley Goode
Phoenix,AZ
Summary
Customer service professional with proven track record in delivering high-quality interactions and resolving client concerns efficiently. Known for collaborative team efforts and adaptability in dynamic environments. Expertise in problem-solving and active listening fosters reliable support and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Front Office Claims
Blue Cross Blue Shield
Remote
10.2021 - Current
- Enhanced customer satisfaction by efficiently processing insurance claims and providing timely updates on claim status.
- Assist members with any inquiries with filed claims or filing new claims, searching for a provider or facility in network, obtaining ID cards or updating profile information
- Delivered exceptional results under tight deadlines, prioritizing tasks and managing time effectively to meet client expectations and company goals.
- Supported continuous improvement initiatives by actively participating in training sessions and professional development opportunities related to claims management.
- Developed strong relationships with clients, providing exceptional service throughout the entire claims process.
Customer Experience Representative
Banner Healthcare
Phoenix, AZ
12.2019 - 09.2021
- First point of contact through inbound calls for patients with questions regarding their healthcare
- Assist and direct patients needing nursing, scheduling, or triage needs
- providing back office duties such as communicating with clinical teams to ensure patients needs are being met
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Eligibility Interviewer
State of Arizona Department of Economic Security
Phoenix, AZ 85027
03.2018 - 12.2019
- Maintained a high level of knowledge regarding program regulations, policies, and procedures to ensure accurate determination of eligibility.
- Received inbound calls from Arizonians to determine if they qualify for state assistance
- Contributed to team meetings by sharing insights from experience with various cases, fostering ongoing improvement within the department as a whole.
- Increased client trust by maintaining strict confidentiality with sensitive personal information during interviews and throughout the application process.
Education
No Degree - Massage Therapy
Arizona College
Glendale, AZ05-2025
High School Diploma -
Westview High School
Avondale, AZ05-2005
Skills
- Customer service
- Patient intake
- Patient confidentiality
- Scheduling appointments
- Document filing
- Medical insurance
- Phone etiquette
- Check-in coordination
- Queue management
- Workflow optimization
- Healthcare industry
- Insurance verifying
- Claims investigation
- Team collaboration
- Documentation processing
- Conflict Resolution
- Multitasking Abilities
- Reliability
Timeline
Front Office Claims
Blue Cross Blue Shield
10.2021 - Current
Customer Experience Representative
Banner Healthcare
12.2019 - 09.2021
Eligibility Interviewer
State of Arizona Department of Economic Security
03.2018 - 12.2019
No Degree - Massage Therapy
Arizona College
High School Diploma -
Westview High School