Ashley Gooding
Operational Support Administrator
Battle Creek,MI
Summary
Outstanding client support and customer service professional, with extensive experience in account management, HR, office administration, AP/AR, leadership, marketing and visual communications, industrial manufacturing and business management. Excellent communication and organization skills combined with great attention to detail. Focused on operational efficiency, scheduling systems, such as calendar integration, candidate self-scheduling, automated notifications, tracking interviewer availability, customizable interview templates, effective candidate communication, and familiarity with Applicant Tracking Systems. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
13
13
years of professional experience
1
1
Language
Work History
Operational Support Administrator-COMPANY DOWNSIZE
Robert Half
01.2023 - 02.2024
- Support revenue generating activities for talent solution professionals
- Assist in lead generation and reporting processes
- Aid in various marketing efforts (calls, emails, etc.)
- Initiated advocacy project with branch TM's / BD to aid in spreading awareness of multiple resources our county has to offer
- Working with other RH personnel to establish bridging gaps demonstrating Robert Half's ability to promote equality and removing unconscious bias
- Assist in candidate resume review, Parse resumes (if needed)
- Participate in rolling out modern technology initiatives
- Provide technical troubleshooting support for office equipment, MS Office, and internal staffing platforms
- Understand various technology platforms; assist branch leadership's efforts to train and adopt enhancements
- Reference data entry
- Prepare and send out applicable documents to candidates
- Correspond with candidates and clients for document completion and approvals
- Manage inventory of office supplies, hardware, and equipment
- Participate in branch meetings, training, and roll-out calls
- Provide feedback, coaching, and guidance where appropriate to enhance others skill development
- I-9 Compliance and Electronic Documentation
- Harris County Texas Election solo administrator
- Clear all candidates and documents confirming were compliant
- Targeted new customers to grow geographic reach and increase revenue.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Client Support Coordinator-COMPANY DOWNSIZE
Archway Marketing Services
04.2022 - 01.2023
- Oversee in-store marketing, gift card entry, and weekly/monthly reports at Target locations nationwide working out of several different software programs, manipulating documents, and uploading content to social media online presence platforms
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Contact for client and customer order placement, inquiries, and issue resolution through various communication channels
- Enter and manage orders from all material sources, and handle any order exceptions, updates, or corrections
- Manage open orders including working with appropriate team members on backorders
- Respond to client/customer concerns and/or complaints while ensuring all inquiries were handled and documented in timely manner
- Escalate risk or unresolved order-related issues to appropriate team members or management Ensure that all orders are completed within time frame customer stated in purchase order
- Collaborate with management and clients, to support integrity of order management processes
- Interface with various departments to ensure deliverables are completed on time
- Apply attention to detail of procedures and requirements to ensure proper billing to client, including prompt and accurate closing of work to prepare for billing process
- Update client business rule documents to ensure that internal key stakeholders are aware of process changes
- Understand client contractual requirements to ensure adherence and ability to recognize client requests that are outside contract requirements and escalate to management before proceeding
- Support and maintain all corporate quality standards, policies, procedures, and work instructions
- Ensure customer satisfaction by preventing occurrences of nonconformities relating to product, process, and quality
- Proactively generate continuous improvements including efficient cost savings and ensures processes are used properly
- Act as backup to other team members.
Medical Processing Specialist-CONTRACTING PROJECT
BASIC-Robert Half (Total Administrative Services Corporation)
10.2020 - 04.2021
- COBRA account specialist processing claims
- Processed payments via ACH/Check
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Audited COBRA accounts making sure correct claims matched medical claim numbers and being paid out/reimbursed properly
- Managed small group of individuals overseas with offshore brokers and facilitated as their main POC for all inquiries outside of standard process
- Awarded several 'Bravos' by management for work completed promptly and rising beyond for clients/patients.
Operations Associate Production
Denso Manufacturing
06.2014 - 08.2020
- Performs work following Working Manual, inspection and packing requirements
- Operates molding machines, air activated tools/equipment, robots and/or assembly jigs to produce or assemble products
- Additionally, was responsible for material handling duties
- Advises supervision of machine malfunctions and unacceptable variances in product quality
- Compares, inspects and monitors product quality to approved samples
- Documents production results on hourly basis
- Meets production rates established for specific part(s) being produced
- Performs 5S and TPM requirements within assigned work areas
- Perform other tasks as directed by Team Leader
- Complies with all IATF-16949 and ISO-14001 requirements
- May be needed to perform added duties as assigned
- Follows all procedures and work instructions and makes recommendations to improve process
- Notifies Team Leader at once upon detecting any non-conformances
- Records all non-conformances to ensure corrective action and preventive measures are taken and aid in problem-solving process
- Communicates and practices DMNC's Quality and Environmental Management Systems
- Takes active role in achieving and maintaining IATF-16949 and ISO-14001.
Insurance Coordinator and Personal Admin Assistant-FUNDING CUT
LIFE SOLUTION REHABILITATION
05.2014 - 03.2015
- Prepared and sent medical reviews and legal documents to insurance companies for payment and length of patient stay
- Prepared/sent drug screens
- Answered phones and performed day-to-day administrative duties
- Monitored accounts payable and receivable
- Filed payments for cafeteria vendors.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Health Care Navigation Patient Advocate-FUNDING CUT
Community Healthcare Connections
01.2011 - 04.2014
- Managed patient allotted funds along
- Researched financial efficient programs to save non-profit money Assisted at front desk answering phones, and filing paperwork
- Took patients by appointment, signing them up for all available programs via county.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Education
Graphic Design And Visual Communications With An E - Graphic Design And Visual Communications With An E
International Academy of Design And Technology (IADT)
Madison Heights01.2009
Early Childhood Education And Teaching -
Kellogg Community College
Battle Creek, MI01.2005
High School Diploma, General Studies -
Battle Creek Central
Battle Creek01.2004
Skills
- Supplies Ordering
- Office Administration
- Presentation Creation
- Resource optimization
- Timesheet Processing
- Customer Service
- Information Management
- Employee Supervision
- New Hire Onboarding
- 42-53 wpm Typing Speed
- MS Office
- Business Administration
- Budget Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offFlexible work hoursWork from home optionTimeline
Operational Support Administrator-COMPANY DOWNSIZE
Robert Half
01.2023 - 02.2024
Client Support Coordinator-COMPANY DOWNSIZE
Archway Marketing Services
04.2022 - 01.2023
Medical Processing Specialist-CONTRACTING PROJECT
BASIC-Robert Half (Total Administrative Services Corporation)
10.2020 - 04.2021
Operations Associate Production
Denso Manufacturing
06.2014 - 08.2020
Insurance Coordinator and Personal Admin Assistant-FUNDING CUT
LIFE SOLUTION REHABILITATION
05.2014 - 03.2015
Health Care Navigation Patient Advocate-FUNDING CUT
Community Healthcare Connections
01.2011 - 04.2014
Graphic Design And Visual Communications With An E - Graphic Design And Visual Communications With An E
International Academy of Design And Technology (IADT)
Early Childhood Education And Teaching -
Kellogg Community College
High School Diploma, General Studies -
Battle Creek Central