Ashley Goodrich
Bend,United States
Summary
I am an enthusiastic, self- motivated individual desiring to take on new challenges to expand my experience in the workforce. I believe that my strong work ethic, flexibility and dedication makes me a ideal candidate for the patient care coordinator position.
Overview
5
5
years of professional experience
Work History
Operations Assistant/Referrals Coordinator
Treehouse Therapies
08.2023 - Current
- Assisted in the development of referral processes and procedures.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Coordinated with external agencies to ensure timely processing of referrals.
- Collaborated with internal departments to ensure smooth transitions for referred patients.
- Performed data entry related to referrals into electronic health record systems.
- Assisted in training new employees on the organization's policies for making referrals.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Answered questions and resolved concerns raised by both patients and specialists.
- Managed daily patient referrals daily through multi-line telephone system.
- Performed additional office duties, handling patient service inquiries and receiving payments.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
TSA (Trainer Sales Associate)
Hotworx 24, Infrared Fitness Studio
Bend, OR
10.2022 - Current
- Greeted customers and responded to informational requests.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Collected credit card and cash payments to complete transactions for customer orders.
- Maintained cleanliness and presentation of stock room and production floor.
- Informed customers of in-store promotions or pricing specials.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained current knowledge of store promotions to highlight sales to customers.
Kitchen Crew Member
Beach Hut Deli
Bend, OR
05.2021 - 10.2021
- Maintained order and cleanliness of work areas to conform with health codes.
- Completed prepping, cleaning and other kitchen duties to support cooks.
- Cleaned utensils, dishes and glasses for customer use.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Acquired new skills to support team and further accommodate customer needs.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Monitored inventory to keep adequate stock of food items and supplies.
- Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
- Adjusted cooking methods and ingredients to accommodate dietary restrictions and food allergies.
- Cleaned and sanitized frequently to maintain health code standards.
- Assisted cook team by preparing sandwiches and salads.
- Readied vegetables and garnishes for meals.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
Customer Service Cashier
Layor Art and Supply
Bend, OR
01.2020 - 02.2020
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Maintained cleanliness and presentation of stock room and production floor.
- Recommended, selected, located and obtained products to meet customer needs.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
Education
High School Diploma -
Bend Senior High School
Bend, OR06.2021
Skills
- Conflict Negotiation
- Team Building
- Outgoing
- Eager
- Hard- working
- Organized
- People person
- Pays attention to detail
- Work Coordination
- Creative Thinking
- Standards Compliance
- Team Collaboration
- Flexible and Adaptable
- Reliable and Punctual
- Relationship Building
- Problem-Solving
References
Dr. Laura Schaben
Doctor specializing in MS (Multiple Sclerosis)
Bend Neurological Associates
(503)-753-2058
ljschaben@gmail.com
2349 NE Conners Ave
Bend Oregon 97702
Jennifer Bramlett
Contracts Administrator
Spur Design
405-673-2137
jennfer.bramett@spur-design.com
312 SW 25th Street
Oklahoma City, OK 73109
Lori Tabor
Physical Therapist at Treehouse Therapies
541-221-3228
lori.tabor@gmail.com
Timeline
Operations Assistant/Referrals Coordinator
Treehouse Therapies
08.2023 - Current
TSA (Trainer Sales Associate)
Hotworx 24, Infrared Fitness Studio
10.2022 - Current
Kitchen Crew Member
Beach Hut Deli
05.2021 - 10.2021
Customer Service Cashier
Layor Art and Supply
01.2020 - 02.2020
High School Diploma -
Bend Senior High School
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