Ashley Gordon
Auburn
Summary
I am a friendly, hard-working and very organized person that have a helpful, ready to work attitude within my work environment. I display great communication with colleagues and customers, be a leader when needed and a team player otherwise.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Hilton Garden Inn Hotel
03.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Lead Passenger Service Agent
Jet2holidays
04.2022 - 02.2024
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Announced flight status updates and information about gate changes over PA system.
- Contributed to the development of staff training programs for continuous improvement in passenger service quality.
- Achieved timely flight departures by effectively coordinating with various airline departments and ground services.
Waitress
Zaza Bazaar
07.2021 - 03.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
Picker Packer
B&Q
04.2021 - 06.2021
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Pulled orders quickly to maintain demanding productivity goals.
Sales Assistant
Claire's Accessories
10.2020 - 02.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Diploma - Travel And Tourism
City of Bristol College
Bristol, England06.2022
Skills
- Customer Service
- Problem-solving skills
- Cash Handling
- Adapt to changing environment easily
- Very Organized
- Leadership
- Team Player
Timeline
Front Desk Agent
Hilton Garden Inn Hotel
03.2024 - Current
Lead Passenger Service Agent
Jet2holidays
04.2022 - 02.2024
Waitress
Zaza Bazaar
07.2021 - 03.2022
Picker Packer
B&Q
04.2021 - 06.2021
Sales Assistant
Claire's Accessories
10.2020 - 02.2021
Diploma - Travel And Tourism
City of Bristol College