Ashley Gordon
Bronx
Summary
Developed customer service and administrative skills in healthcare setting, seeking to transition into new field. Proven ability to manage patient interactions and streamline office operations. Excels in environments requiring attention to detail and effective communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patent Service Representative
Westmed
02.2025 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Front Desk Attendant
Iona University
08.2024 - 08.2025
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
Front Desk Receptionist
Hyatt Hotel Nyack
07.2022 - 11.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Patient Care Assistant
Park and Gardens Rehabilitation Center
02.2022 - 09.2022
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
Education
International Leadership Charter High School
Riverdale, NY Bachelor of Science - Nursing
Iona University
New Rochelle, NY05-2028
Skills
- Customer service
- Appointment scheduling
- Medical terminology
- Document filing
- Conflict resolution
- Electronic health records
- Phone etiquette
- Front desk supervision
- Flexible schedule
- Patient check-in
- Patient Care Experience
Certification
- Certified Phlebotomist , Medca - 2024
- Certified Basic Life Support (BLS) , Eastern CPR -2024
Timeline
Patent Service Representative
Westmed
02.2025 - Current
Front Desk Attendant
Iona University
08.2024 - 08.2025
Front Desk Receptionist
Hyatt Hotel Nyack
07.2022 - 11.2023
Patient Care Assistant
Park and Gardens Rehabilitation Center
02.2022 - 09.2022
International Leadership Charter High School
Bachelor of Science - Nursing
Iona University
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