Ashley Gorman
Spokane,WA
Summary
Ambitious, loyal professional with a progressive industry background and decisive leadership style. Offers skilled management of cross-departmental activities with adaptive communication of organizational objectives. Seeking to help motivate and bring forth innovative strategies for stimulating growth within this company. Persistent leader eager to help lead and grow Rosauers while implementing board and CEO objectives. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
25
25
years of professional experience
Work History
Director of Huckleberry's Natural Market
Rosauers Supermarkets, Inc.
11.2013 - Current
- Worked closely and was mentored and trained for 2 years by previous Huckleberry's DM and Grocery Director, Don Whittaker.
- Worked directly with Huckleberry's DM to oversee all operations and store functions while performing duties as merchandiser.
- Monitored personal workflow and administrative processes to keep operations running smoothly while slowly improving and growing existing operations.
- Maximized and coordinated workflows to optimize resources within Rosauers office as well as with outside vendors where applicable,
- Established departmental performance goals and provided feedback for underperforming areas.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Formed strategic partnerships with vendors, brokers, and brands to drive and grow business development.
- Developed yearly marketing strategy and budget for Huckleberry's Natural Market.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen vendor relationships.
- Developed sales and marketing strategies to foster achievement of revenue goals every year.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Monitored expenditures to mitigate risk of overages.
- Interacted well with customers, employees and brokers to build connections and nurture relationships.
- Trained new Department Managers on proper protocols and customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Created exciting merchandise displays to catch attention of store customers.
- Identified sales trends and capitalized on them, thus increasing sales and profitability.
Assistant Store Manager
Huckleberry’s Natural Market, #60
03.2011 - 11.2013
- Assist Store Manager with any and all tasks that may be assigned with 100% follow through.
- Managed and met all financial goals.
- Hired, trained and cultivated employees and future leaders.
- Provide consistency and follow through of 5 step disciplinary process.
- Merchandising of product and coming up with new ways to create sales.
- Ensuring strong relationships with vendors between management team, and employees.
- Managed opening procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Deli Manager
Rosauers Supermarket, #29
09.2009 - 03.2011
- Improved department sales and margin monthly.
- Grew department gross from 32% to 43% in one year's time.
- Successfully controlled labor, shrink, purchases, and supplies.
- Created and fostered team unity in positive and fun working environment.
- Developed new recipes and menu items in order to generate sales.
- Inventoried food products and associated materials on weekly basis.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Observed quality assurance standards to optimize freshness of deli products.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
Service Manager
Rosauers Supermarket, #27
08.2008 - 09.2009
- Responsible for controlling Front End labor costs and ensuring all policies and procedures were followed by checkers and courtesy clerks at all times.
- Communicated to checkers and successfully implemented plan to raise Front End Mystery Shop score, which had been below 85%.
- Organized booth and implemented plan to remedy store’s cash shortages and book discrepancies.
- Completed thorough and effective tours while communicating with perishable departments in order to complete tasks and merchandise products successfully.
- Resolved customer complaints in professional and timely manner.
- Monitored service staff performance and provided feedback for improvement.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Floor Manager
Rosauers Supermarket, #10
01.2007 - 08.2008
- Hired and utilized extensively through store in perishable departments and front end before being promoted to Floor Manager.
- Responsible for store tours, safety, maintaining customer service standards and managing courtesy clerks.
- Managed team of 20+ employees to maintain smooth-running operations of sales floor and front end.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Performed closing procedures daily by balancing cash drawers and reconciling all financial transactions for store each day.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
Sales and Marketing/Retail Management
Cuda Buffalo Apparel - Spokane, WA
01.2005 - 01.2007
- Advanced rapidly as sales representative responsible for $25,000 in monthly sales.
- Held 2 positions simultaneously-inside sales and marketing as well as Store Manager for offsite retail location in Pullman, WA.
- Implemented, executed and strategically expanded business channel partnerships and program initiatives.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Landed largest new account of 2006-Oz Fitness.
- Completed point of sale opening and closing procedures
- Rotated merchandise and displays to feature new products and promotions
- Managed inventory control, cash control, and store opening and closing procedures
Public Relations Director
McDonald’s Business Office- Tri Cities, WA
01.2002 - 01.2004
- Improved McDonald’s reputation within the community by maintaining relationships with volunteer organizations.
- Created product spotlight for reader boards to help increase sales.
- Implemented organizational protocol within my department.
- Handled any and all donation requests.
- Produced and distributed internal and external communications.
- Communicated with media weekly to build relationships and optimize positive community exposure.
- Promoted corporate brand, images and identity to media and public.
- Cultivated strong corporate image and identity with clear branding.
Shift Manger/Crew Training Manager
McDonald’s Restaurant-Tri Cities, WA
01.1999 - 01.2004
- Excelled as Crew Training Manager-responsible for first interview process and then training of all new hires.
- Designed and executed training courses for new recruits, thus increasing productivity.
- Responsible for ensuring quality, service and cleanliness at all times.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed new employee orientation training process for more than 100 employees each year.
Education
Bachelor of Arts - Business Administration And Management
Eastern Washington University
Cheney, WA12.2007
Associate of Arts - Business/General Management
Columbia Basin Community College-Pasco, WA
Pasco, WA06.2004
Skills
- Operations Management
- Sales Development
- Marketing Strategies
- Business Administration
- Budget Control
- Staff Development
- Creativity and Innovation
- External and Public Relations
- Strategies and Goals
- Financial Management
- People Management
- Company Guidelines
Accomplishments
- Fundraising Captain for the American Diabetes Association.
- Store reporter for 2 of the 4 stores I’ve worked at.
- 2.5 year internship with McDonald’s Corporate Office, left as Public Relations Director.
- Volunteered as a Peer Mentor for youth.
- Developed skills directly related to my degree in the workforce while in the work force and going to school.
References
References upon request.
Timeline
Director of Huckleberry's Natural Market
Rosauers Supermarkets, Inc.
11.2013 - Current
Assistant Store Manager
Huckleberry’s Natural Market, #60
03.2011 - 11.2013
Deli Manager
Rosauers Supermarket, #29
09.2009 - 03.2011
Service Manager
Rosauers Supermarket, #27
08.2008 - 09.2009
Floor Manager
Rosauers Supermarket, #10
01.2007 - 08.2008
Sales and Marketing/Retail Management
Cuda Buffalo Apparel - Spokane, WA
01.2005 - 01.2007
Public Relations Director
McDonald’s Business Office- Tri Cities, WA
01.2002 - 01.2004
Shift Manger/Crew Training Manager
McDonald’s Restaurant-Tri Cities, WA
01.1999 - 01.2004
Bachelor of Arts - Business Administration And Management
Eastern Washington University
Associate of Arts - Business/General Management
Columbia Basin Community College-Pasco, WA