Ashley Gorrell
Hopkins,MN
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Tavern on France. Excelled in enhancing guest experience and optimizing team performance through effective server scheduling and guest service. Demonstrated proficiency in food safety and a knack for fostering a collaborative work environment, significantly boosting customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Server Manager/Server/Head Bartender
Tavern on France
03.2023 - Current
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Welcomed and greeted guests before presenting special menu items to clients.
- Monitored server performance and provided feedback to enhance server delivery.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
Host/Server/Team Leader
Oliver Garden
01.2017 - 03.2023
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Promoted safe working environment by adhering to food safety standards and best practices.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Cashier/Drive-Thru Cashier
Culver's Restaurant
05.2015 - 12.2016
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Provided backup support for other departments when needed, showcasing versatility within retail environment.
- Used POS system to enter orders, process payments and issue receipts.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
Education
Master of Science - Forensic Psychology
Liberty University
Lynchburg, VA05.2028
High School Diploma -
Minnesota Connections Academy
St. Paul, MN06.2018
Skills
- Operating system management
- Team Training
- Backup Management
- Crew Coordination
- Server scheduling
- Guest experience optimization
- Guest service
- Food Safety
Timeline
Server Manager/Server/Head Bartender
Tavern on France
03.2023 - Current
Host/Server/Team Leader
Oliver Garden
01.2017 - 03.2023
Cashier/Drive-Thru Cashier
Culver's Restaurant
05.2015 - 12.2016
Master of Science - Forensic Psychology
Liberty University
High School Diploma -
Minnesota Connections Academy
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