Ashley Gouner
Portland,OR
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Keyed Administrative Assistant
DICK'S Sporting Goods
01.2017 - Current
- - Partner with management on store reporting and claims documentation to enhance operational efficiency.
- - Oversee facilities work orders, scheduling, and payroll administration to streamline store processes.
- - Lead the full lifecycle of recruitment and onboarding for three locations, averaging 15 new hires per month.
- - Initiated in-store dialogue circles to foster an inclusive environment, contributing to a positive team culture and reducing employee turnover by 15% in 2024.
- Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensure accurate record-keeping with diligent data entry and database management for vital company information.
- Support executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinate office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Founder & Owner
Elevated Home & Office
01.2019 - 01.2024
- Established a successful business by identifying market needs and developing innovative solutions.
- Managed all financial operations, including budgeting, payroll, invoicing, and tax preparation, while maintaining a healthy profit margin.
- Created efficient cleaning checklists and processes, which reduced the average service time while maintaining quality.
- Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.
- Ensured compliance with industry regulations while maintaining ethical business practices at all times.
Receptionist
Dr. Pitor Kuklinski
01.2015 - 01.2017
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
Education
Associate of Science - Business Management
Portland Community College
Portland, ORSkills
- Taleo
- Workday
- Legion WFM
- Oracle People Soft
- Microsoft Office Suite
- Inventory oversight
- Client relationship management
- Administrative support
- Cross-functional collaboration
- Multi-line telephone systems
- Meeting arrangements
- Verbal communication and active listening
- Responsive to changing enviornments
- Emotional intelligence
Timeline
Founder & Owner
Elevated Home & Office
01.2019 - 01.2024
Keyed Administrative Assistant
DICK'S Sporting Goods
01.2017 - Current
Receptionist
Dr. Pitor Kuklinski
01.2015 - 01.2017
Associate of Science - Business Management
Portland Community College
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