Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Gouthro

Butler

Summary

Dynamic professional with expertise in customer service and team leadership. Enhanced customer satisfaction through effective communication and proactive problem-solving. Skilled in inventory management and employee motivation, consistently driving repeat business and operational efficiency. Committed to encouraging positive relationships and achieving organizational goals.

Overview

6
6
years of professional experience

Work History

Service Writer

Yacht Club Powersports
06.2024 - Current
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
  • Filed all warranty and maintenance claims.
  • Organized repair orders by priority and in date for our prep techs, water tech, dirt tech, and mobile water tech.

Emerging High Tier Store Manager

Walgreens
05.2023 - 05.2024
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Collaborated with pharmacy day to day operations.
  • Managed a team of 30.

Inventory Specialist

Walgreens
05.2022 - 05.2023
  • Monitored and adjusted inventory levels to meet customer needs and demands.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Stocked shelves with new or transferred merchandise.
  • Executed regular inventory counts to monitor shrinkage and generate insights into purchasing decisions.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Received all deliveries
  • Daily routine of price changes, smart counts, and inspecting incoming/overdue shipments for both store and pharmacy.

Shift Lead Manager

Walgreens
03.2021 - 05.2022
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Set overall vision and provided team leadership.
  • Experienced to count and balance cash drawers as an accurate cash handler.

Painter

D & B Painting
05.2020 - 03.2021
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Prepared surfaces and repaired holes and damaged areas using spackling and caulks.
  • Painted interior/exterior for both commerical and residential.
  • Evaluated completed work for quality and adherence to standards and client requirements.

Playroom Attendant

Elite Sports Clubs
08.2019 - 07.2020
  • Monitored children's activities to verify safety and wellbeing.
  • Implemented daily routines and activities to stimulate and engage children.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Cared for up to 65 children ranging from six weeks to 10 years old.
  • Used techniques such as positive reinforcement and behavioral modeling.
  • Communicated with parents/guardians about behaviors, accomplishments, and upcoming events.

Kitchen Staff Member

Ellen's Home South
02.2020 - 06.2020
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Made food according to standard recipes with requested changes for patient satisfaction.
  • Prepped, Prepared, and plated meals for a range of 30-45 elderly.
  • Monitored food allergies for all patients.

Education

High School Diploma -

Menomonee Falls High School
Menomonee Falls, WI
06.2019

Skills

  • Team Leadership
  • Inventory Management
  • Customer Service
  • Plan Development
  • Organization
  • Employee Motivation
  • Kronos
  • Workforce Scheduler
  • Lightspeed
  • Dealer Communications

Timeline

Service Writer

Yacht Club Powersports
06.2024 - Current

Emerging High Tier Store Manager

Walgreens
05.2023 - 05.2024

Inventory Specialist

Walgreens
05.2022 - 05.2023

Shift Lead Manager

Walgreens
03.2021 - 05.2022

Painter

D & B Painting
05.2020 - 03.2021

Kitchen Staff Member

Ellen's Home South
02.2020 - 06.2020

Playroom Attendant

Elite Sports Clubs
08.2019 - 07.2020

High School Diploma -

Menomonee Falls High School

Similar Profiles

CREATE PROFILE