Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Ashley Grabovskis

Ashley Grabovskis

Hartford,Iowa

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

General Manager

Tacobell
04.2021 - Current
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee evaluations, and contract details.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.

Warehouse Cleaner

ABM Industries
03.2019 - 02.2021
  • Enhanced warehouse cleanliness by implementing efficient cleaning techniques and schedules.
  • Reduced safety hazards through regular inspections and prompt removal of debris.
  • Maintained a well-organized warehouse environment by routinely organizing inventory and storage areas.
  • Increased workplace efficiency with thorough cleaning of workstations, equipment, and common areas.
  • Supported warehouse operations by efficiently disposing of waste materials and recyclables.
  • Contributed to a healthy work atmosphere by ensuring proper sanitation of restrooms and break rooms.
  • Extended the life of warehouse equipment through regular dusting, wiping down surfaces, and preventative maintenance tasks.
  • Collaborated with warehouse team members to identify areas needing attention or improvement in terms of cleanliness and organization.

Crew Member

Taco Bell
01.2017 - 02.2019
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Waitress

Pizza Hut
08.2015 - 06.2016
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Wait Staff Member

A And W Family Restaurant
02.2013 - 08.2014
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
  • Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.

Education

High School Diploma -

Indianola High School
Indianola, IA
05.2016

Skills

  • P&L Management
  • Business Administration
  • Distribution Management
  • Customer Retention
  • Customer Relationship Management
  • Supply Chain Management
  • Advertising and Marketing
  • Loss Prevention
  • Staff Supervision
  • Operations Oversight
  • Expense Control
  • Schedule Management
  • Workflow Planning
  • Client Relations
  • Relationship Building
  • Deadline-Oriented
  • Budget Allocation
  • Training and Development
  • Employee Development
  • Effective Leader
  • Efficient Multi-Tasker
  • Staff Training
  • Problem Resolution
  • Cost Reductions
  • Team Training and Development
  • Product Analysis
  • Operations Management
  • Team Oversight
  • Leadership and Team Building
  • Sales Analysis
  • Marketing
  • Customer Relations
  • Team Leadership
  • Time Management
  • Staff Management
  • Data Review
  • Employee Scheduling
  • Recruitment
  • Training and Coaching
  • Risk Management
  • Labor Cost Controls
  • Budget Analysis
  • Staff Training/Development
  • Staffing
  • Motivation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

General Manager

Tacobell
04.2021 - Current

Warehouse Cleaner

ABM Industries
03.2019 - 02.2021

Crew Member

Taco Bell
01.2017 - 02.2019

Waitress

Pizza Hut
08.2015 - 06.2016

Wait Staff Member

A And W Family Restaurant
02.2013 - 08.2014

High School Diploma -

Indianola High School

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Ashley Grabovskis