Ashley Grach
Forest Park,IL
Summary
Dynamic leader with a proven track record at Starbucks, adept in strategic planning and operational efficiency, enhancing team performance and customer satisfaction. Excelled in inventory control and fostering strong team relationships. Skilled in analytical thinking and multitasking, driving store success and operational improvements.
Overview
13
13
years of professional experience
Work History
Store Manager
Starbucks
01.2023 - Current
- Interview, hiring and onboarding process.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Conducted employee performance conversations, providing constructive feedback, opportunities for growth and employee accountability.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed payroll, inventory control, cash control, and store opening and closing procedures.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
Assistant Store Manager
Starbucks
08.2021 - 06.2023
- Interviewed, hired, and created training plans.
- Fostered a positive work culture by promoting teamwork and recognizing individual and team achievements.
- Utilized sales data to identify trends and make informed decisions for improving overall store performance.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Shift Supervisor
Starbucks
12.2018 - 08.2021
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Troubleshot equipment to reduce service calls and downtime.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Ensured smooth operations by effectively managing resources and staff allocation.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Food Service Worker
Casey's Foods Naperville
08.2011 - 12.2018
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Adhered to food safety policies and regulations.
- Maintained a clean, safe & ready work station.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer experiences.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
Education
Associate Of Arts - Education
College of DuPage
Glen Ellyn, IL03.2016
Skills
- Analytical skills
- Multitasking and organization
- Store operations
- Customer service management
- Inventory control
- Goals and performance
- Team leadership and coaching
- Relationship building and management
Timeline
Store Manager
Starbucks
01.2023 - Current
Assistant Store Manager
Starbucks
08.2021 - 06.2023
Shift Supervisor
Starbucks
12.2018 - 08.2021
Food Service Worker
Casey's Foods Naperville
08.2011 - 12.2018
Associate Of Arts - Education
College of DuPage
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