Ashley Grady
Memphis
Summary
Detail-oriented administrative professional with extensive experience supporting healthcare operations. Adept at coordinating departmental activities, managing communications, and preparing documents to enhance operational efficiency. Proven ability to anticipate administrative needs and manage special projects independently while handling confidential matters with discretion.
Overview
13
13
years of professional experience
Work History
Consultant/Event Strategist (Part-Time)
A Plus Events & Consulting
01.2020 - Current
- Coordinated all aspects of event planning, including scheduling, communication, and document organization.
- Managed budgets and timelines for successful event execution.
- Maintained organized client files to support efficient operations.
Field Specialist
Anovo Rx
09.2023 - 01.2025
- Served as client liaison, ensuring timely communication between prescribers and pharmacy teams.
- Delivered training to specialty offices, focusing on therapy administration and logistics.
- Collaborated with cross-functional teams to streamline patient onboarding processes.
Client Case Management Program Lead
Accredo Health Group
12.2020 - 01.2022
- Conducted documentation audits and managed treatment planning oversight.
- Developed, coordinated, and implemented new pharmacy projects.
- Tracked program results and reported to stakeholders to facilitate operational improvements.
Patient Access Representative II
Accredo Health Group
07.2018 - 12.2020
- Initiated prior authorizations for high-cost medications and managed eligibility inquiries.
- Utilized CRM platforms for effective client and patient management.
- Streamlined processes for prior authorizations and claims resolution.
Operations Support Specialist
Accredo Health Group
06.2014 - 06.2018
- Served as primary contact for high-touch centers and physicians regarding pharmacy benefits.
- Trained junior representatives to enhance service delivery and meet organizational goals.
- Managed customer service inquiries related to pharmacy operations.
Patient Care Coordinator Specialty
Accredo Health Group
10.2013 - 06.2014
- Identified payer sources and verified insurance eligibility for treatment access.
- Communicated with insurance providers to secure authorizations for medical services.
Patient Care Coordinator
Accredo Health Group
01.2013 - 10.2013
- Managed referral intake processes and provided patient education.
- Collaborated with teams to improve operational processes while maintaining confidentiality.
Education
Anthem Career College
Memphis, TNSkills
- Office management
- Document preparation
- Data management
- Event coordination
- Communication management
Timeline
Field Specialist
Anovo Rx
09.2023 - 01.2025
Client Case Management Program Lead
Accredo Health Group
12.2020 - 01.2022
Consultant/Event Strategist (Part-Time)
A Plus Events & Consulting
01.2020 - Current
Patient Access Representative II
Accredo Health Group
07.2018 - 12.2020
Operations Support Specialist
Accredo Health Group
06.2014 - 06.2018
Patient Care Coordinator Specialty
Accredo Health Group
10.2013 - 06.2014
Patient Care Coordinator
Accredo Health Group
01.2013 - 10.2013
Anthem Career College