Ashley Gravitt
725 Lee Dr. Ringgold,GA
Summary
Motivated Customer Support Representative with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines. Pursues every opportunity to support team members and proactively address issues. Seasoned Management Trainee adept at learning new information quickly to maximize performance. Hardworking and reliable team player dedicated to business success. Offering 11 years of experience and company-oriented mindset. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Management
Southeastern Farmers Cooperative
06.2020 - Current
- Analyzed customer feedback to identify areas for improvement.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Purchased or requisitioned supplies and equipment to facilitate timely delivery of services.
- Described product to customers and accurately explained details and care of merchandise.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Gained knowledge of company policies, protocols and processes
- Handled day-to-day customer or client questions via telephone or email
- Acted with integrity, honesty and knowledge to promote culture of company
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply
Store Manager
Dollar General
02.2013 - 04.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Developed and implemented successful staff incentive programs to motivate employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed inventory control, cash control, and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Completed point of sale opening and closing procedures
- Rotated merchandise and displays to feature new products and promotions
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Assisted with hiring, training and mentoring new staff members
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Approved regular payroll submissions for employees
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Trained and guided team members to maintain high productivity and performance metrics
Education
No Degree - Dental Assisting
Georgia Northwestern Technical College
Rome, GAHigh School Diploma -
Gordon Lee High School
Chickamauga, GA05.2009
Skills
- Recruitment and Selection
- Loyalty Building
- POS Inventory System Operation
- Accounts Payable and Accounts Receivable
- Customer Feedback
- Account Planning and Management
- Scheduling and Coordinating
- Food Hygiene and Safety
- Plan Projects
- Recognition Programs
- Job Assignments
- Supervision and Management
- Business Projections
- Cash Register Operations
- Staffing Requirements
- Orienting New Employees
- Team-Building Exercises
- Bank Financing
- Manager Coaching and Training
- Store Layouts
- Budgetary Controls
- Employee Mentoring
- Disciplinary Action
- Staff Supervision
- Staff Management
Timeline
Management
Southeastern Farmers Cooperative
06.2020 - Current
Store Manager
Dollar General
02.2013 - 04.2020
No Degree - Dental Assisting
Georgia Northwestern Technical College
High School Diploma -
Gordon Lee High School
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