Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Gray

Summary

Professional with proven track record in project support, skilled in coordinating tasks, managing schedules, and ensuring project milestones are met. Strong focus on team collaboration, adaptable to changing needs, and consistently reliable. Expertise in project management software, resource allocation, and stakeholder communication. Known for problem-solving abilities and keen eye for detail, driving projects to successful completion.

Overview

20
20
years of professional experience

Work History

Assistant Project Manager

MasTec Network Solutions
03.2021 - Current
  • Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
  • Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
  • Planned, monitored and analyzed project costs to meet financial goals.
  • Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
  • Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Enabled accurate project tracking by maintaining up-to-date schedules, status reports, and budgets in project management software.
  • Played a key role in resolving conflicts between team members or stakeholders that could potentially delay projects or increase costs.
  • Generated weekly and monthly status reports for helpful progress tracking.
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
  • Maintained a safe working environment by enforcing compliance with safety standards, protocols, and regulations at all times.
  • Enhanced project outcomes by meticulously tracking progress and resolving issues promptly.
  • Improved client satisfaction with regular updates and proactive communication.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.

Property Manager/Accountant Manager

Core Residential Property Management
06.2018 - 03.2021
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
  • Optimized property management software usage, enhancing operational efficiency.
  • Fostered positive relationships with tenants and property owners, leading to high retention rates.
  • Supported strategic decision-making by providing accurate and timely financial reports to executive management.
  • Enhanced financial accuracy by meticulously reconciling bank statements and financial records monthly.
  • Tracked funds, prepared deposits and reconciled accounts.

Property Manager/Sales and Leasing Consultant

1099 Independent Contractor
06.2015 - 06.2018
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
  • Collected rent and tracked resident payments and information in computer system.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Optimized property management software usage, enhancing operational efficiency.
  • Fostered positive relationships with tenants and property owners, leading to high retention rates.

Office Manager/ Property Manager/Senior Leasing Specialist

Realty Services Property Management, Inc.
01.2012 - 05.2018
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Coordinated maintenance requests from tenants in a timely manner, addressing issues efficiently to maintain high levels of satisfaction among residents.
  • Trained junior team members in leasing processes and best practices, fostering a culture of continuous improvement within the organization.
  • Increased lease renewal rates by implementing effective tenant retention strategies and maintaining strong relationships with residents.
  • Streamlined the lease application process, resulting in faster turnaround times and improved client satisfaction.
  • Managed a portfolio of properties, ensuring consistent revenue growth through strategic leasing initiatives.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.

Assistant Community Manager

CornerStone Association Management, Inc.
01.2011 - 01.2013
  • Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
  • Contributed to budget planning and monitoring by providing accurate data on property performance, ensuring wise allocation of resources.
  • Evaluated property conditions and recommended improvements.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Monitored community activities and maintained compliance with relevant laws, regulations and codes.
  • Monitored community activities and maintained compliance with relevant laws, regulations and codes.
  • Provided leadership, guidance and support to staff members.

Team Leader - CRM Operations

Convergys
12.2008 - 12.2010
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Collected, arranged, and input information into database system.
  • Mentored new hires, providing guidance to ensure their successful integration into the team.
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Facilitated integration of new technology tools into customer service workflow, increasing efficiency and accuracy in handling inquiries.
  • Led training sessions for new customer service protocols, resulting in improved customer satisfaction scores.
  • Improved service quality by conducting periodic reviews of customer interactions and providing constructive feedback to team members.

Legal Research Assistant

Florida Legal Periodical
08.2005 - 11.2008
  • Conducted extensive legal research on various topics to support case preparation and arguments.
  • Prepared accurate legal documents for court filings, ensuring compliance with procedural requirements.
  • Maintained up-to-date knowledge of relevant laws, regulations, and industry trends to effectively support case needs.
  • Managed multiple projects simultaneously while maintaining organization and attention to detail.
  • Improved office productivity by developing systems for tracking ongoing cases and assignments.
  • Collaborated with team members to provide efficient legal support and meet tight deadlines.
  • Prepared concise and comprehensive memoranda summarizing key research for clients.
  • Researched and analyzed legal issues and cases to provide accurate advice to clients.

Education

Associate of Arts - Business Management Major/Psychology Minor

Tallahassee Community College
Tallahassee, FL
12-2023

High School Diploma -

Leon High School
Tallahassee, FL
05.2008

Skills

  • Project monitoring
  • Scope management
  • Client relations
  • Project planning oversight
  • Project reporting
  • Schedule management
  • Billing management
  • Detail-oriented
  • Relationship building
  • Conflict resolution
  • Team leadership
  • Excellent communication
  • Adaptability and flexibility

Timeline

Assistant Project Manager

MasTec Network Solutions
03.2021 - Current

Property Manager/Accountant Manager

Core Residential Property Management
06.2018 - 03.2021

Property Manager/Sales and Leasing Consultant

1099 Independent Contractor
06.2015 - 06.2018

Office Manager/ Property Manager/Senior Leasing Specialist

Realty Services Property Management, Inc.
01.2012 - 05.2018

Assistant Community Manager

CornerStone Association Management, Inc.
01.2011 - 01.2013

Team Leader - CRM Operations

Convergys
12.2008 - 12.2010

Legal Research Assistant

Florida Legal Periodical
08.2005 - 11.2008

Associate of Arts - Business Management Major/Psychology Minor

Tallahassee Community College

High School Diploma -

Leon High School

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