Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Ashley Gray

Ashley Gray

Fairhope

Summary


Restaurant professional with proven track record in managing high-volume dining establishments, focusing on elevating customer satisfaction and operational excellence. Known for fostering collaborative team environment and consistently achieving business goals. Possesses strong skills in staff management, marketing, and financial oversight, coupled with results-driven mindset.

Overview

26
26
years of professional experience

Work History

Restaurant Owner/Operator

Locals
10.2011 - Current
  • Assisted in daily operations, ensuring efficient service and customer satisfaction.
  • Learned food safety standards and implemented best practices in kitchen management.
  • Supported staff training on menu items and customer service protocols.
  • Organized inventory systems to maintain stock levels and reduce waste.
  • Collaborated with suppliers to source quality ingredients at competitive prices.
  • Adapted quickly to changing demands in a fast-paced restaurant environment.
  • Developed promotional strategies to enhance visibility and attract new customers.
  • Engaged with patrons to gather feedback and improve overall dining experience.
  • Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
  • Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
  • Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
  • Expanded catering services for private events resulting in increased revenue streams from off-site offerings.
  • Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Increased restaurant profitability with cost-effective inventory management and strategic pricing strategies.
  • Enhanced customer satisfaction by implementing efficient service processes and training staff on exceptional customer service techniques.
  • Optimized menu offerings based on market research analysis leading to increased popularity among target demographics.
  • Developed strong relationships with vendors to secure favorable pricing agreements, ensuring timely deliveries of quality products.
  • Managed payroll, daily deposits, and cost controls.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Supervised daily activities of restaurant and 25 employees.
  • Programmed cloud based software to run all aspects of restaurant and maintained that software and the wireless network that connected three separate buildings, as well as updated all changes into system in a timely manner.

Restaurant and Hotel Manager

Hotel Magnolia
02.2008 - 08.2011
  • Directed daily operations to enhance guest satisfaction and streamline service delivery.
  • Implemented cost control measures, optimizing budget allocations and reducing unnecessary expenditures.
  • Led team of 50+ staff, fostering a collaborative environment and enhancing employee engagement.
  • Developed training programs that improved service quality and increased staff retention rates.
  • Analyzed guest feedback to identify improvement areas, driving strategies for enhanced experiences.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Established a positive work culture that promoted teamwork, collaboration, and employee morale.
  • Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
  • Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
  • Developed and implemented marketing strategies to promote hotel services.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Provided services efficiently and with high level of accuracy.
  • Increased customer service ratings through personable service.
  • Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
  • Maintained strict adherence to budgetary guidelines while allocating resources effectively across departments.
  • Improved the quality of food offerings in on-site restaurants by working closely with chefs on menu development and presentation techniques.
  • Coordinated renovations projects, minimizing disruptions to guests while improving the overall aesthetic of the property.
  • Collaborated with sales teams on promotional strategies designed to drive increased interest in lodging at our establishment.
  • Oversaw daily financial transactions, ensuring accuracy in billing and improving hotel's financial health.
  • Led team of 50+ staff, fostering culture of excellence and teamwork that significantly reduced staff turnover rates.

Bar Manager

Fly Creek Cafe
06.2005 - 04.2008
  • Oversaw daily bar operations, ensuring efficient service and customer satisfaction.
  • Developed staff training programs to enhance service quality and product knowledge.
  • Managed inventory control, optimizing stock levels and minimizing waste.
  • Established beverage menus aligned with seasonal trends and customer preferences.
  • Led bartenders, fostering collaboration and adherence to safety protocols.
  • Analyzed customer feedback to enhance guest experience.
  • Spearheaded promotional events, increasing foot traffic and revenue through marketing strategies.
  • Created a welcoming atmosphere, building a loyal customer base.

Web Designer

Blue Dog Design
09.1999 - 01.2005
  • Collaborated with clients to understand design requirements and create tailored web solutions.
  • Implemented responsive design principles to enhance user experience across devices.
  • Conducted usability testing to identify areas for improvement and optimize website functionality.
  • Utilized graphic design software (Adobe Creative Suite) to produce engaging visual content.
  • Developed wireframes and prototypes to demonstrate design concepts and gather feedback.
  • Mentored junior designers on best practices in web design and development processes.
  • Designed user interface to meet client specifications,
  • Improved overall site aesthetics through the use of high-quality graphics, typography choices, color schemes, and layout principles.
  • Developed graphic and image assets for both content and digital marketing efforts.
  • Coordinated copywriting and designed images to craft website content.
  • Increased online visitor engagement by incorporating interactive features like multimedia elements, animations, and call-to-action buttons.
  • Completed domain name registrations and maintained website and web hosting account.
  • Developed comprehensive style guides for clients'' brands that provided clear direction on visual elements such as colors, fonts, logos, and imagery usage guidelines.
  • Configured templates for clients to easily customize.
  • Provided ongoing support to clients post-launch, resolving any issues promptly and maintaining positive working relationships.
  • Optimized website performance with regular evaluations and adjustments to page load times, image optimization, and code efficiency.
  • Troubleshot technical issues and optimized websites for search engine optimization, performance and accessibility.
  • Utilized analytics tools regularly to track website performance metrics and inform data-driven design decisions for future improvements.
  • Contributed to project management efforts by maintaining organized documentation, meeting deadlines, and providing regular updates on progress made.
  • Assisted in the creation of high-performing landing pages that helped convert web visitors into leads and customers for clients'' businesses.
  • Discussed site and app requirements with clients to produce actionable development plans.
  • Engaged with clients to plan and optimize site issues and queries.
  • Oversaw technical issues and troubleshooting requests to resolve user problems.
  • Ran debugging tools to eliminate flaws and glitches prior to publishing.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained strict budgetary and scheduling guidelines to satisfy customers with high-quality, targeted designs.
  • Worked also with many artists to develop their pages online and maintain their work for sale uploading daily available pieces and deleting pieces already sold.

Education

Bachelor of Arts - English

University of Souhth Alabama
Mobile AL
05-2005

Skills

  • Operational efficiency
  • Online ordering management
  • Local regulations compliance
  • Staff management
  • Small business operations
  • Customer engagement
  • Operations management
  • Schedule management
  • Building maintenance
  • Inventory management
  • Staff hiring
  • Employee scheduling
  • POS system operation
  • Website maintenance
  • Digital graphics creation
  • Video editing
  • Social media marketing
  • Visual communication
  • Social media integration
  • E-commerce design

Timeline

Restaurant Owner/Operator

Locals
10.2011 - Current

Restaurant and Hotel Manager

Hotel Magnolia
02.2008 - 08.2011

Bar Manager

Fly Creek Cafe
06.2005 - 04.2008

Web Designer

Blue Dog Design
09.1999 - 01.2005

Bachelor of Arts - English

University of Souhth Alabama

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