Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier

Ashley grayckowski

Mishawaka,IN

Summary

Proven leader in customer service and team development, notably at Burger King, where I enhanced customer satisfaction and trained cashiers in efficient transaction processing. Leveraged strong work ethic and integrity across roles, significantly improving operational efficiency and fostering collaborative environments. Skilled in customer assistance and maintaining high cleanliness standards, achieving notable guest satisfaction improvements.

Overview

6
6
years of professional experience

Work History

Cashier

KFC Restaurant
02.2022 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier Team Lead

Burger King
01.2022 - 07.2023
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Trained team members on cash register operation and cash handling.

Housekeeping Inspector

Holiday Inn Express Hotel
03.2019 - 02.2022
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Maintained high standards of cleanliness by conducting thorough inspections of all guest rooms and public areas.
  • Ensured a safe and healthy environment for guests and staff through proper use of cleaning chemicals and equipment.
  • Established clear communication channels between housekeeping inspectors and other departments within the hotel, fostering a collaborative work environment focused on exceptional customer service.

Housekeeper

Quality Inn
08.2020 - 12.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Housekeeping Inspector

Comfort Suites Hotel
02.2017 - 04.2019
  • Maintained high standards of cleanliness by conducting thorough inspections of all guest rooms and public areas.
  • Ensured a safe and healthy environment for guests and staff through proper use of cleaning chemicals and equipment.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Streamlined housekeeping processes for increased efficiency, resulting in faster room turnover times.
  • Successfully completed time-sensitive projects such as deep-cleaning assignments or special event preparations.
  • Increased guest satisfaction by promptly addressing and resolving housekeeping concerns.
  • Evaluated team performance, providing constructive feedback to housekeeping staff on areas requiring improvement.
  • Enhanced room cleanliness by implementing efficient housekeeping inspection procedures and checklists.
  • Improved overall hotel appearance with diligent attention to detail during inspections.
  • Established clear communication channels between housekeeping inspectors and other departments within the hotel, fostering a collaborative work environment focused on exceptional customer service.

Education

High School Diploma -

Washington High School
4747 W Washington Street South Bend In 46619
05-2009

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Languages

English
Full Professional

Timeline

Cashier

KFC Restaurant
02.2022 - 07.2023

Cashier Team Lead

Burger King
01.2022 - 07.2023

Housekeeper

Quality Inn
08.2020 - 12.2021

Housekeeping Inspector

Holiday Inn Express Hotel
03.2019 - 02.2022

Housekeeping Inspector

Comfort Suites Hotel
02.2017 - 04.2019

High School Diploma -

Washington High School

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Ashley grayckowski