Overview
Work History
Education
Skills
Timeline
Generic

Ashley Green

Humble,TX

Overview

7
7
years of professional experience

Work History

Support Coordinator/Intake Specialist

Evolve Outreach Of Texas
12.2023 - Current
  • Conducted thorough assessments of new patients to determine eligibility for services, ensuring appropriate allocation of resources.
  • Provided exceptional customer service to patients, families, and healthcare providers during the intake process, promoting a welcoming atmosphere.
  • Collaborated with multidisciplinary teams to develop comprehensive patient treatment plans, resulting in better outcomes.
  • Advocated for client needs within community agencies to help secure additional resources and supports for children and families.
  • Collected information about individuals or clients using interviews, observational techniques, and other assessment methods.
  • Helped clients obtain outside specialist services by coordinating referrals and advising on options.
  • Strengthened children''s emotional regulation abilities using mindfulness exercises and relaxation techniques.
  • Wrote reports on clients and maintained required paperwork.
  • Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
  • Conducted thorough assessments to identify underlying issues contributing to emotional, social, and academic challenges faced by children.
  • Administered, scored and interpreted psychosocial examinations for assessment of different patient markers.
  • Provided consultation services to schools regarding appropriate accommodations for students with unique needs, fostering inclusive educational environments.
  • Performed research on effectiveness of interventions and proposed changes to intervention structures based on evaluation outcomes.

Agency Administrator

Dreamcatchers Therapy And Wellness Services
04.2023 - Current
  • Develops monthly reports.
  • Fosters strong rapport with clients, vendors, and stakeholders through consistent follow-up and communication.
  • Manages day-to-day development issues.
  • Monitored executive and site schedules to coordinate meetings and corporate events.
  • Tracks achievement on performance measures, goals, and objectives.
  • Uses software applications to draw information from a wide variety of sources in order to prepare reports.
  • Assists in the planning, review, and reporting of data/statistical results of program studies.
  • Utilizes statistical data to compile monthly workload reports.
  • Performs thorough analysis of operating procedures and mission requirements to accurately identify problems and to develop feasible long-term solutions.
  • Evaluating system updates to provide guidance to the field and making determinations whether changes necessitate changes to current guidance.
  • Observe all laws, regulations, and other applicable obligations.
  • Reconciles business and creative needs.
  • Develops strategic plans and initiatives.
  • Negotiates and executes contracts on behalf of the department.
  • Participates in information planning meetings, reporting on the status and progress of work accomplished, and monitoring work in progress.

Qualified Mental Health Professional

Exceptional Wellness
04.2022 - 08.2023
  • Documented client progress in confidential files.
  • Provided clients with recommendations to community resources.
  • Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
  • Performed client assessments and developed treatment plans.
  • Evaluated patients and implemented comprehensive treatment plans to enhance mental health.
  • Created consensus among stakeholders by establishing project guidelines and leveraging student feedback to create and launch [Type] program.
  • Leveraged positive uncertainty and multi-systemic family systems therapy to help clients deal with ambiguity, accept inconsistencies and adopt intuition when making decisions.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Observed and monitored client behavior and responses to treatment.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Office Manager

Dreamcatchers Therapy And Wellness Services
10.2021 - 04.2023
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Obtained medical documentation from community providers,
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained appointment schedules
  • Evaluated system updates to provide guidance to the field and making determinations whether changes necessitate changes to current guidance.
  • Ensured each interaction with the patient is used to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number.
  • Coordinated internal and external care between customers and providers
  • Participated in information planning meetings, reporting on the status and progress of work accomplished, and monitoring work in progress.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Developed policies and procedures for effective practice management.
  • Developed, interpreted, and analyzed recruitment and personnel data extracts from USA Staffing and other enterprise HR systems such as HR Smart.
  • Assisted with regulatory issues such as compliance.
  • Hired, managed, developed, and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Case Manager

Communities In Schools Of Central Texas
10.2019 - 11.2021
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Collaborated with an interdisciplinary team to determine timely delivery of services.
  • Utilized trauma-informed approach to promote healing and empowerment for clients.
  • Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
  • Verified student grades, attendance and schedules.

Case Manager

Hope Alliance Crisis Center
09.2018 - 11.2020
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Developed and implemented safety plans for clients at risk of harm to provide protection.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

Behavior and Emotional Support Teacher

KIPP Public Schools
07.2017 - 04.2019
  • Led activities that developed students' physical, emotional, and social growth.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Redirected students using Positive Behavior Support (PBS).
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
  • Taught multiple subjects to students with intellectual or emotional disabilities.
  • Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
  • Coordinated special education students and teacher assistant schedules with master schedule.
  • Partnered with standard education teachers from across academic departments.
  • Encouraged students to take ownership of learning by providing choices.
  • Provided life skills programming for students with moderate to severe autism.
  • Collaborated with other educators to develop instructional strategies.
  • Planned daily activities to keep students engaged and on track with learning goals.
  • Provided emotional support to students and families.
  • Improved behavior by modeling positive choices and teaching socially-acceptable options.

Education

Master of Science - Social Work

Chamberlain University
Downers Grove, IL
09.2024

Bachelor of Arts - Psychology

American Public University System
Charles Town, WV
01.2021

Associate of Arts - Human Services

University of Phoenix
Tempe, AZ
12.2015

Skills

  • Mentoring
  • Business Transactions
  • Department Leadership
  • Supply Coordination
  • Executive Support
  • Team Collaboration
  • Operational Improvements
  • Administrative Operations
  • Contracts
  • Microsoft Office
  • Accounts Payable and Accounts Receivable
  • Schedule Management
  • Payment Collection
  • Staff Supervision
  • Administrative Support
  • Orientation and Training
  • Stakeholder Rapport
  • Conflict Resolution
  • Training Documents
  • Strategic Planning
  • Organizational Skills
  • Policy and Procedure Modification
  • Progress Monitoring
  • Treatment Planning
  • Advocacy Work
  • Medical Terminology Knowledge
  • EMR Systems
  • Emotional Support
  • Behavior Modification
  • Intakes and Assessments
  • Customer Satisfaction
  • Behavioral Intervention Plans (BIP)
  • Patient Referral
  • Evaluate Patients
  • Creative Thinking
  • Microsoft Proficiency
  • Patient Intervention
  • Care Plan Development
  • Crisis Resolution

Timeline

Support Coordinator/Intake Specialist

Evolve Outreach Of Texas
12.2023 - Current

Agency Administrator

Dreamcatchers Therapy And Wellness Services
04.2023 - Current

Qualified Mental Health Professional

Exceptional Wellness
04.2022 - 08.2023

Office Manager

Dreamcatchers Therapy And Wellness Services
10.2021 - 04.2023

Case Manager

Communities In Schools Of Central Texas
10.2019 - 11.2021

Case Manager

Hope Alliance Crisis Center
09.2018 - 11.2020

Behavior and Emotional Support Teacher

KIPP Public Schools
07.2017 - 04.2019

Master of Science - Social Work

Chamberlain University

Bachelor of Arts - Psychology

American Public University System

Associate of Arts - Human Services

University of Phoenix

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Ashley Green