Ashley Green
Fuquay-Varina,NC
Summary
Dependable Front Desk Associate serving diverse needs for patients through 10 plus years experience of active communication and responsive engagement with healthcare services. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Patient Service Associate
Duke Health System
02.2023 - 02.2024
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Facilitated communication between patients, medical personnel, and insurance providers to resolve any discrepancies or concerns.
- Assisted in the management of patient waitlists and coordinated urgent appointments for patients requiring immediate care.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
- Coordinated appointment reminders through various methods such as phone calls, mychart messages, or text messages to minimize missed appointments.
- Provided exceptional customer service while resolving patient complaints or concerns in a professional manner that maintained trust in the facility''s services.
- Reduced errors in data entry by diligently verifying information on forms prior to submission into the system.
- Engaged with patients to provide critical information.
- Delivered support to medical staff in completion of patient paperwork.
- Verified patient insurance eligibility and entered patient information into system.
- Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service.
- Enhanced patient satisfaction by providing efficient and compassionate service during check-in and check-out processes.
Referral Coordinator
UNC Rex Healthcare
03.2022 - 02.2023
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Maintained strong working relationship with referral sources to streamline processing.
- Scheduled appointments with specialists on behalf of clients.
- Streamlined referral process by implementing efficient tracking and communication systems.
- Assisted with completion of referral forms and verified data accuracy and completion
- Provided thorough follow-up support after completion of referred services, ensuring proper billing procedures were followed by using closed loop system
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
Patient Service Associate
Duke Women's Health
03.2010 - 04.2022
- Facilitated communication between patients, medical personnel, and insurance providers to resolve any discrepancies or concerns.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Responded to inquiries by directing calls to appropriate personnel.
- Facilitated communication between patients and various departments and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Collaborated with healthcare professionals to ensure seamless transitions between departments during multi-service visits.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
- Verified patient insurance eligibility and entered patient information into system.
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
- Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service.
Nursing Assistant
Duke Raleigh Hospital
07.2015 - 03.2020
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with activities of daily living, such as walking, bathing, dressing, and feeding.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Built rapport with patients and families, providing emotional support during difficult times.
- Documented patient information and care activities in electronic health record.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for clients with diagnoses such as cancer, respiratory failure, diabetes, Parkinson's disease and muscular dystrophy on a medical surgical oncology floor.
Assistant Office Manager
Sebastian And Spaulding DDS, PA
06.2012 - 12.2014
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Maintained computer and physical filing systems.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Managed office operations while scheduling appointments for patients
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Chart incoming and outgoing correspondence in charts
Education
No Degree - Nursing Assistant
Central Carolina Community College
Lillington, NC01.2013
High School Diploma -
Harnett Central High School
Angier, NC06.2012
Skills
- Schedule Coordination
- Patient confidentiality
- Calm and Effective Under Pressure
- Patient Registration
- Attention to Detail
- Building Rapport and Credibility with Patient and Staff
- Medical insurance
- Multi-Line Telephone Systems
- Caring and Empathetic
- Adaptable and Resourceful
- Insurance Verification
- Explaining Policy and Procedures
Timeline
Patient Service Associate
Duke Health System
02.2023 - 02.2024
Referral Coordinator
UNC Rex Healthcare
03.2022 - 02.2023
Nursing Assistant
Duke Raleigh Hospital
07.2015 - 03.2020
Assistant Office Manager
Sebastian And Spaulding DDS, PA
06.2012 - 12.2014
Patient Service Associate
Duke Women's Health
03.2010 - 04.2022
No Degree - Nursing Assistant
Central Carolina Community College
High School Diploma -
Harnett Central High School