Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Green

Charlotte,NC

Summary

Knowledgeable and dedicated professional with extensive experience in the healthcare industry. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Experience in in-home settings providing guidance and encouragement to patients through physical and emotional support.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Personal Care Aide (PCA)

Referred By Regena
04.2024 - Current

%0Conducted thorough assessments of new clients'' needs to develop appropriate care plans in collaboration with healthcare teams. Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients. Managed challenging behaviors effectively using de-escalation techniques, ensuring the safety of all parties involved. Collaborated with interdisciplinary team members to develop personalized care plans for patients, optimizing health outcomes.

Key Accomplishments:

  • Exceeded 100% job performance goals monthly by following direct instructions and care plan.
  • Provided exceptional services resulting in improved quality of life and increase client satisfaction.
  • Assisted with physical therapy exercises and mobility tasks, leading to enhanced mobility and increased independence for clients.

Health Care Aide

Cornerstone Caregiving
07.2021 - Current

Enhanced patient comfort by providing compassionate and attentive care. Reduced patient anxiety through effective communication and active listening skills. Assisted with daily living activities, such as cooking, bathing, dressing, physical therapy, transporting to doctor apportionments as well as light housekeeping. Ensured the safe transfer of patients using proper techniques to prevent injuries and falls. Maintained accurate records of patient care, progress, and concerns for optimal health outcomes.

Key Accomplishments:

  • Promoted independence and dignity through daily assistance with activities of daily living,
  • Developed healthier eating habits and overall wellness by preparing nutritious meals and snacks 3 to 4 times daily according to dietary requirements.

Leasing Consultant

Arbor Lake
02.2018 - 01.2021

Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency. Enhanced community atmosphere by planning and executing engaging resident events. Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections. Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.

Key Accomplishment:

  • Increased tenant satisfaction by 95% by promptly addressing concerns and resolving issues.
  • Boosted property revenue by skillfully negotiating lease terms and rent increases.
  • Developed strong relationships with local businesses, creating partnerships that benefited both parties.

Medical Administrative Assistant

Community Health Center of Buffalo
01.2010 - 04.2017

Updated and maintained patients' health records within compliance of HIPPA. Streamlined front desk operations through the implementation of an effective filing system for patient documentation. Ensured accurate insurance billing and coding to reduce claim denials and expedite reimbursements for services rendered. Collaborated with doctors and nurses to help with medical examinations, schedule tests, and restock orders.

Key Accomplishment:

  • Improved patient satisfaction by 97% by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
  • Enhanced office efficiency by organizing and maintaining comprehensive medical records for easy retrieval by healthcare providers.

Education

Associate of Applied Science - Medical Administrative Assistant

Bryant & Stratton College
Buffalo, NY
06.2014

Skills

  • Effective Communication (CTI Telephone Answering Systems)
  • Scheduling Systems/ Database Application
  • Claims Review/ Reimbursements
  • FDA/ HIPPA Health Regulations
  • Computer Proficiency in Omnis and Citrix System
  • Microsoft Office (Word, Excel, and Outlook)
  • Medical Office Systems/Electronic Records
  • Medical Billing and Coding
  • Dementia Care
  • Emotional Support
  • Housekeeping tasks
  • Case Management
  • Medication and Appointment Reminders

Certification

CNA - Certified Nurse Assistant (2010-Present)

Timeline

Personal Care Aide (PCA)

Referred By Regena
04.2024 - Current

Health Care Aide

Cornerstone Caregiving
07.2021 - Current

Leasing Consultant

Arbor Lake
02.2018 - 01.2021

Medical Administrative Assistant

Community Health Center of Buffalo
01.2010 - 04.2017

Associate of Applied Science - Medical Administrative Assistant

Bryant & Stratton College
Ashley Green