Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Green

North Lauderdale,Florida

Summary

Experienced Customer Service Professional with will over 10 yrs of experience and an expert in root cause analysis, ensuring appropriate / correct responses, in addition to ensuring customer satisfaction while upholding the company's policy and procedures. I also bring my experience as a team lead, subject matter expert, mentor, coach, in addition to assist with training of new hires and seasoned specialists, while also being trusted to handle complex requests/issues.

Overview

15
15
years of professional experience

Work History

Property Support Specialist Lead

HOTWIRE COMMUNICATION
02.2022 - Current
  • The Property Support Specialist Lead at Hotwire Communications plays a crucial role in coordinating the onsite duties associated with business operations and upgrades of a property, in addition to being responsible for the onboarding and training of new property support specialists, alongside with serving as a subject matter expert to new and seasoned employees.
  • Responsible for receiving inbound and making outbound calls to schedule technicians, installations, change orders, and troubleshoot issues, in addition to handling a variety of calls, chats, and email communication regarding Hotwire Communication's suite of technology services and products.
  • Maintain up-to-date company product knowledge, processes, and procedures.
  • Demonstrate a solid understanding of our technologies and products to our varied client base to ensure quality of service and client satisfaction.
  • Attend board meetings, property management meetings, community events, trade shows and key property presentations as needed to support the business development team and the regional sales goals.
  • Stay current on industry trends and best practices to drive innovation and success in account management. Prepare reports on account status.
  • Document final resolutions along with all required data to facilitate accurate reporting, tracking, and trending.
  • Identify workflow improvements and work with a team to enact change.
  • Provide recommendations to management regarding issue resolution, root cause analyst and best practices.
  • Onboard, train and serve as mentor to new Property Support Specialist and or Customer Service Representatives.
  • Follow up with responsible departments, and vendors (ie: utility companies/maintenance) to ensure request/project completion.

Customer Service Representative / Teller

The Check Cashing Store
09.2012 - 02.2015
  • Responsible for processing loan and check cashing transactions, while keeping records of all money and negotiable instruments involved in various financial transactions. In addition to processing, I am also responsible for receiving checks and cash, in addition to verifying the amounts and checking accuracy of all customer transactions.
  • Balance currency, coin, and checks in cash drawer at end of my shift, and responsible for calculating daily transactions.
  • Examine checks for endorsements and verifying other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  • Cashing checks and paying out money after verifying that signatures are correct, that written and numerical amounts agree, in addition to verifying that the accounts have sufficient funds and recourse have been established.
  • Monitor vault to ensure cash balances are correct.
  • Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
  • Monitor and reporting compliance situations in regards to financial crimes enforcement network regulations.

Teller

Wells Fargo
01.2012 - 06.2012
  • Duties included the processing of customer transactions within established guidelines. Identify and make sales referrals, cross-sell bank services and products for Wells Fargo partners, in addition to providing excellent customer service. Duties also include safe deposit, merchant/vault, ATM processing, bonds, coupons, and foreign currency and night drop.
  • Processing transactions for customers to help them manage their finances.
  • Find ways to make financial services more convenient for customers, like helping them sign up for online banking services.
  • Refer customers to my Wells Fargo partners for additional services such as information on and applying for loans & mortgages, checking/savings accounts, certificate of deposits, credit cards, and internet banking.

Cashier

Sears
04.2011 - 06.2012
  • Responsible for providing excellent customer service, efficiently while accurately completing sales and service transactions at the cash wraps, as well as handling customer issues that may arise on the sales floor.
  • Completes customer transactions accurately and efficiently at point-of-sale Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
  • Executes consistent operational and selling processes (i.e., credit application process, ratchet repair program) Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Merchandise Replacement Agreements, and other miscellaneous income opportunities).
  • Educate customers on our Satisfaction Guaranteed return policy.
  • Assists with merchandise support tasks (i.e., fitting room maintenance, straightening merchandise) during non peak hours.

Cashier

Comp USA
03.2010 - 03.2011
  • Responsible for receiving payment on products in the high volume fast-paced retail department, while keeping abreast of products offered.
  • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge, and all other aspects of customer service.
  • Also responsible for product returns, exchanges, trade-ins, recycling, defective products and repair questions.
  • Partner with other employees to ensure customer needs are met end-to-end.

Education

Diploma -

Stranahand High School

Skills

  • Problem solving
  • Analytical skills
  • Ability to work under pressure
  • Verbal communication
  • Written communication
  • Organizational skills
  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Goal oriented
  • Team Training

Timeline

Property Support Specialist Lead

HOTWIRE COMMUNICATION
02.2022 - Current

Customer Service Representative / Teller

The Check Cashing Store
09.2012 - 02.2015

Teller

Wells Fargo
01.2012 - 06.2012

Cashier

Sears
04.2011 - 06.2012

Cashier

Comp USA
03.2010 - 03.2011

Diploma -

Stranahand High School

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Ashley Green