Ashley Greene
1522 Linden Ave Portsmouth ,OH
Summary
Dynamic Medical Office Assistant with a proven track record at Southern Ohio Medical Center, excelling in patient scheduling and insurance verification. Recognized for exceptional multitasking and attention to detail, enhancing office efficiency and patient satisfaction. Committed to fostering a welcoming environment while managing medical records and supporting healthcare teams effectively.
Overview
2026
2026
years of professional experience
Work History
Medical Office Assistant
Southern Ohio Medical Center
05.2021 - Current
- Assisted in patient scheduling and managed appointment confirmations to enhance office efficiency.
- Supported administrative tasks, including filing and data entry, to maintain organized medical records.
- Greeted patients and ensured a welcoming atmosphere during visits for improved patient satisfaction.
- Utilized electronic health record systems to update patient information accurately and timely.
- Collaborated with healthcare professionals to facilitate effective communication regarding patient care needs.
- Processed insurance claims and verified coverage details to streamline billing operations.
- Managed inventory of medical supplies, ensuring availability for daily office functions without interruptions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Software to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
Activity Director
Portsmouth Health And Rehab
2017 - 2019
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
Activity Director
Concord Healthcare & Rehab Center
08.2019 - 05.2021
- Assisted residents with daily living activities to enhance overall quality of life.
- Scheduled and coordinated recreational activities, promoting social interaction among residents.
- Maintained accurate records of resident participation in activities for compliance and reporting purposes.
- Collaborated with healthcare staff to develop personalized activity plans aligned with resident needs.
- Developed and implemented engaging recreational programs for residents.
- Coordinated daily activities, enhancing resident participation and satisfaction.
- Collaborated with healthcare staff to tailor activities to individual needs.
- Organized special events, fostering community engagement among residents and families.
- Trained volunteers on effective activity facilitation techniques and safety protocols.
- Evaluated program effectiveness through resident feedback and participation metrics.
- Managed activity schedules to ensure a balanced variety of offerings each week.
- Advocated for resident interests in multidisciplinary team meetings, influencing care plans.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
- Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Arranged outings as part of recreational program.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Coordinated special events such as holiday celebrations or themed parties to enhance overall quality of life within the community setting.
- Supervised Activities Assistant and conducted performance evaluations.
Dispatcher
Life Ambulance Services
08.2015 - 05.2017
- Coordinated emergency response efforts, ensuring timely dispatch of ambulances to critical situations.
- Managed communication between field units and medical personnel to streamline operations.
- Monitored real-time traffic conditions to optimize route planning for emergency vehicles.
- Utilized CAD software to track unit status and enhance operational efficiency.
- Implemented workflow improvements that reduced response times during peak hours.
- Maintained accurate records of all dispatch activities for compliance and quality assurance.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Education
Health Sciences
Shawnee State University
Portsmouth, Ohio, OHNo Degree - Phlebotomist
Scioto County Career
Lucasville, OHHigh School Diploma -
Portsmouth High School
06.2006
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Medical reception
- Attention to detail
- Data entry
- Medical terminology
- Positive attitude
- Office administration
- Insurance verification
- Managing patient records
- Appointment management
- Phone and email etiquette
- Patient scheduling
- Team leadership
- Medical records management
- Insurance billing
- Flexible schedule
- Payment collection and processing
Timeline
Medical Office Assistant
Southern Ohio Medical Center
05.2021 - Current
Activity Director
Concord Healthcare & Rehab Center
08.2019 - 05.2021
Dispatcher
Life Ambulance Services
08.2015 - 05.2017
Activity Director
Portsmouth Health And Rehab
2017 - 2019
Health Sciences
Shawnee State University
No Degree - Phlebotomist
Scioto County Career
High School Diploma -
Portsmouth High School