ASHLEY GREGORY
Salem,Oregon
Summary
Professional coffee specialist with strong background in barista training and development. Adept at cultivating collaborative team environment and adapting to changing needs. Skilled in espresso techniques, customer service, and workflow optimization. Reliable and results-driven, ensuring high standards in every aspect of coffee preparation and team performance.
Overview
7
7
years of professional experience
Work History
Director of Church Life
Salem First Presbyterian
01.2019 - Current
- Coordinate office activities and operations to secure efficiency and compliance to church policies, Manage phone calls and correspondence (e-mail, Webpage, Facebook, letters, packages etc.), Support budgeting and bookkeeping procedures, Submit timely reports and prepare presentations/proposals as assigned, assist pastors whenever necessary.
- Streamlined office operations, enhancing workflow efficiency and communication among staff.
- Coordinated events and meetings, fostering community engagement and collaboration.
- Trained new employees on administrative processes and best practices for productivity.
- Cultivated positive relationships with vendors, negotiating contracts for cost-effective services.
- Coordinated scheduling for church events, enhancing participation and engagement.
Shift Supervisor
Starbucks Coffee Company
07.2021 - 07.2025
- Demonstrate excellent communications skills with customers, peers and leaders. Managed daily cash-handling and store safety. Develop and execute training plans for new partners to learn all store front operations and job duties. Assess skills of new partners and provide coaching and feedback to partners and leaders. Maintain a clean and organized workspace.
- Supervised daily operations, ensuring high-quality beverage preparation and customer service standards.
- Trained and mentored new baristas on product knowledge and efficient service techniques.
- Trained new baristas in beverage preparation and customer service techniques.
- Implemented feedback mechanisms to refine training programs and boost employee engagement.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Customer Service Representative
T-Mobile Call Center
02.2019 - 08.2020
- Built customer loyalty and value through effective account management, identifying and providing offers for appropriate additional products, features, and services, and collecting past due balances. Provided astounding customer service through effective and timely resolution of various customer inquiries and concerns.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new representatives on processes and customer service protocols.
- Managed complex customer accounts, ensuring accuracy and compliance with company policies.
- Led team initiatives aimed at improving service delivery and operational efficiency.
- Analyzed customer feedback to identify trends and implement process improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
General Education -
North Salem High School
01.2019
Skills
- Verbal and written communication
- Relationship building
- Strategic planning
- Leadership experience
- Health and safety compliance
- Coffee expertise
- Barista mentoring
- Strong customer focus
Timeline
Shift Supervisor
Starbucks Coffee Company
07.2021 - 07.2025
Customer Service Representative
T-Mobile Call Center
02.2019 - 08.2020
Director of Church Life
Salem First Presbyterian
01.2019 - Current
General Education -
North Salem High School