Ashley Griffin
Summary
Dependable and dedicated professional providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Ensuring compliance with food safety regulations
Extremely eager and energized to learn and grow within a dynamic team environment
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Server Training, SA, TOGO Trainer, SCP Training
Longhorn Steakhouse
Pensacola, FL - Louisville, Kentucky
11.2019 - Current
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
The Heights
Crestview, FL
08.2022 - 10.2022
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Host
Texas Roadhouse
Milton, Florida
08.2018 - 12.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Delivered pick-up and curbside orders to guests.
- Answered phone calls to take orders, give information and document reservations.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
Certificate - Esthetician
Cindy Cassaday
Pensacola, FL01.2023
High School Diploma -
Milton High School
Milton, FL05.2020
Skills
- Food safety compliance and regulations
- Employee onboarding and training
- Customer service excellence
- Menu Knowledge and presentation
- Team Leadership and mentoring
- Goal Setting
- Time Management
- Professional and Courteous
- Calm Under Pressure
- Work Planning and Prioritization
Timeline
Server
The Heights
08.2022 - 10.2022
Server Training, SA, TOGO Trainer, SCP Training
Longhorn Steakhouse
11.2019 - Current
Host
Texas Roadhouse
08.2018 - 12.2019
Certificate - Esthetician
Cindy Cassaday
High School Diploma -
Milton High School