Ashley Griffith
Fort Worth,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Personal Assistant/Homemaker Services
Aunt Mae’s Home Care
11.2022 - Current
- Advocate for client when needed
- Monitor changes in client’s physical and mental health
- Work closely with client’s healthcare provider
- Effectively communicate and address client’s service-related needs
- Help perform housekeeping tasks, laundry, washing dishes, vacuuming
- Help to organize client’s schedule and plan appointments
- Help client understand how to manage money.
Lease Maturity- Senior
Nissan Motor Acceptance
Irving, TX
09.2017 - 09.2021
- Work all lease maturity account range from 0-120 dpd
- Resolve past maturity leases by negotiating appropriate arrangements
- Maintain 90+ past maturity report
- Pull SCRA to determine military status
- Utilize skip trace tools to locate customers on past due accounts
- Review & prepare accounts for recovery
- Assist with new hire training
- Update new training documents for department
- Provided feedback to agents on areas of opportunities
- Assist with customer redemption process when the vehicle has been repossessed
- Analyze previous notes for leads and payment patterns, documenting all skip activities in accordance with company policies
- Work open validation report daily (units that have been recovered)
- Manages relationships with outside repo vendors
- Coordinate with dealers to assist with the grounding process and obtain odometer statements
- Properly document the discussion that occurred during the call and actions made on the account.
Human Resources Administrator/ Fleet Manager
Arnold Transportation Services
Grand Prairie, TX
05.2015 - 08.2017
- Process office and driver new hire paperwork
- Processed employment transactions including terminations, transfers, promotions, address changes, and general updates within HRIS
- Conduct new hire orientations to ensure employees clearly understand company culture, rules and benefit provisions
- Set up and maintain office and driver personnel files
- Provide responses for incoming employment verifications, subpoena request, and other legal/compliance inquiries in a timely manner
- Responsible for HR related data-reporting and audits including but not to limit to: employee headcount, payroll audits, state tax/per diem audits, WOTC
- Assist employees with general inquiries regarding payroll, benefits, and company policies and procedures
- Process and audit personnel records and oversee document retention guidelines
- Assist with the administration of wellness program activities
- Perform special project and tasks as assigned my management
- Fleet Manager
- Manager driver/tractor uptime and make capacity availability by maintaining seated trucks
- Accurate driver PTA’s and maintaining tractor uptime
- Insure fuel and routing compliance
- Meet or exceed utilization expectations of the fleet by verifying the status of all drivers and addressing any service alerts
- Manage driver performance by building relationships with drivers, establishing company performance objectives with drivers and monitoring performance and taking proper disciplinary action
- Document any issues that may lead to disciplinary action or termination
- Make recommendations as to the action needed to resolve the issue
- Route drivers to terminal: monthly meeting, safety regulations, performance
- Responsible for general welfare of a driver while he/she is over the road
- Promotes safe operations by monitoring and ensuring driver’s participation in all safety related training, hours of service compliance, HazMat, HVL/Homeland Security compliance and drug test compliance
- Ensure drivers home time requests are met
- Instruct driver on where to pick-up and deliver loads; decide when to assign deadhead miles
- Provide accurate and detailed information regarding directions, load information.
Retail Commodity verification specialist
United Auto Credit
11.2012 - 05.2015
- Verified 30+ customer contracts a day
- Made sure that all contact information was in compliance with that the dealership sent over from the deal
- (address, telephone number, email address, down payment)
- Any discrepancies found would send accounts to compliance to do a dealer buy back
- Verified to make sure vehicles were not straw purchases
- Verified 1200 contracts in 1 month.
Late-Stage Collections Representative
- Work Accounts 60-89 days delinquent Average queue size 120-130
- Assist with 90+ accounts
- Negotiate payments to clear delinquency
- Review and prepare accounts for recovery
- Pull SCRA determine military status
- Follow up with recovery contractors
- Analyze previous notes for leads and payment patterns, documenting all skip activities in accordance with company policies
- Send out daily stale report to CAR rep so they can maintain their queue
- Work 60+ accounts daily while maintaining 90% adherence
- Prevent losses and charge off
- Utilize skip trace tools to locate customers on past due accounts.
Mid-Stage Collections Representative
- Make and receive calls on delinquent accounts ranging from 30 to 59 days past due
- Worked 75+ accounts while maintaining adherence at 90%
- Work retail and lease accounts
- Review terms of the loan and ensure all customers information is correct
- Utilize skip trace tools to locate customers on past due accounts
- Analyze previous notes for leads and payment patterns, documenting all skip activities in accordance with company policies
- Trained and mentored new employees to ensure they are comfortable and competent on their roles
- Provided additional coaching with the use of side by side monitoring for employees in the bottom 10%
- Assist with CC Alerts for employees out of the office, as well as ADM1 CC Alerts
- Assisted with cure report to ensure that cure were being sent out to correct states
- Handled special accounts MA, NH, OR state accounts.
Front End Collections Representative
- Work accounts from 1 to 25 days delinquent
- Averaged about 150+ calls daily
- Tried to resolve accounts on the first time getting customers on the phone by offering pay options, arrangements, or even extension when eligible
- Handling a high volume of in-bound calls and out-bound calls from auto dialer system
- Structuring an efficient call back strategy to drive productivity levels
- Utilize skip trace tools to locate customers on past due accounts.
Mid-Stage Collections Representative
- Worked accounts 25 to 30 days delinquent
- Averaged 150+ calls daily
- Structuring an efficient call back strategy to drive productivity levels
- High volume of in-bound and outbound calls
- Use appropriate collections and skip tracing tools to generate contact preventing repossessions, holding customers accountable to comments with clear set of expectations and ramifications
- Communicate directly with other departments and members of upper management to review and analyze strategies to capture high-resolution rates
- Work other collectors que’s when out of the office
- Utilize skip trace tools to locate customers on past due accounts.
Back End Collections Representative
- Manage account portfolios, ranging from two million and a half million dollars, by creating beneficial customer relations through extensive customer service skills, to ensure weekly and monthly goals set by management are met
- Meet minimum performance standards of 85% portfolio resolution rate, as well as complete minimum outbound telephone communication of 130 to 150 calls per day
- Maintain constant customer communication to complete necessary account follow-ups, review account compliance and perform necessary account maintenance, ensuring a clear line of communication is always present
- Mitigate losses while providing excellent customer service and problem resolution negotiating
- Creating win-win solutions and bringing accounts current with extensions, due date changes, future payment plans
- Analyze previous notes for leads and payment patterns, documenting all skip activities in accordance with company policies
- Use appropriate collections and skip tracing tools to generate contact preventing repossessions, holding customers accountable to comments with clear set of expectations and ramifications
- Communicate directly with other departments and members of upper management to review and analyze strategies to capture high-resolution rates
- Utilize skip trace tools to locate customers on past due accounts
- Work other collectors que’s when out of the office.
Education
High School Diploma -
Birdville High School
North Richland Hills, TX05-2006
Skills
- Excellent written communication skills
- Excellent verbal communication skills
- Excellent presentation skills
- Negotiation skills
- Ability to multi-task
- Ability to work in a fast-paced environment
- Strong time management skills
- Queue management skills
- Filing skills
- Organizational abilities
- Public speaking skills
- Problem-solving skills
- Team-oriented
- Proficient in Microsoft Office
- Proficient in Adobe
- Proficient in Siebel
- AS/400
- Account Management
- Proficient in Irepo
- Proficient in TLO
- Proficient in Clear
- Proficient in LexisNexis
- Proficient in Equifax
- Mail Sorting
- Accurate and detailed
- Self-starter
- Fast learning
- Proper phone etiquette
- Time Management
- Attention to Detail
- Microsoft Office proficiency
- Strong Work Ethic
- Customer Service
- Communication Skills
- Invoice Processing
- Social Media Savvy
- Training staff
Timeline
Personal Assistant/Homemaker Services
Aunt Mae’s Home Care
11.2022 - Current
Lease Maturity- Senior
Nissan Motor Acceptance
09.2017 - 09.2021
Human Resources Administrator/ Fleet Manager
Arnold Transportation Services
05.2015 - 08.2017
Retail Commodity verification specialist
United Auto Credit
11.2012 - 05.2015
Late-Stage Collections Representative
Mid-Stage Collections Representative
Front End Collections Representative
Mid-Stage Collections Representative
Back End Collections Representative
High School Diploma -
Birdville High School
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