Ashley Grinder
Swansboro,NC
Summary
High energy and reliable individual with more than 5 years of experience in various customer facing roles. Seeking to improve your organization’s profitability using my proven organizational and communication skills.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
P
JCMC Swansboro
Morehead City, NC
08.2021 - Current
- The first point of contact for patients. Performing tasks such as patient greeting, check-in and out process.
- Handling tasks like scheduling appointments, verifying insurance and general patient information,
- Answers phone calls and assist patients with specific forms or paperwork needed.
- Collect and process patient co-payment and balances.
- Processes patient insurance information.
- Abide and practice HIPPA and OSHA regulations.
- Collects payments and processes insurance information.
- Answers phone calls, performing reminder calls to patients about their upcoming appointment, medication refill requests and provider response requests.
- Ensuring a smooth and positive patient experience
Lead Teacher
Little Citizens Childcare and Preschool
Morehead City, NC
08.2021 - 12.2023
- Focus on the growth and development of children at age 3
- Create meaningful activity plans in ways which coincide with the interest of each child
- Actively engage children in the areas of cognitive, physical and social development
- Involve families in the classroom curriculum by communicating progress and concerns of each child in ways that are best suited for each individual family
Teacher Assistant
Christ Church Preschool
Winterville, NC
09.2019 - 08.2021
- Engage with children of the ages 2 through 4 in an educational and developmental learning environment
- Decipher daily interests of each child by observing their areas of growth
- Involve children in activities using cognitive skills such as perception, understanding and knowledge
- Assisting lead teacher in preparation of curriculum activities
Teacher Assistant
Bricks4kidz
Greenville, NC
11.2012 - 08.2021
- Interact with children ages 5 through 12 in an educational learning environment
- Incorporate Science, Technology, Engineering, and Math in curriculum activity
- Assist children with reading model plans while building motorized models with Lego bricks
- Program preparation and clean up
Customer Service Representative
Focus services
Greenville, NC
04.2020 - 02.2021
- Verifying each customer before any changes are made to their account to avoid fraud activity and exposing personal information about each client
- Assist with clients needs through upgrading, disconnecting, transferring, and editing customer accounts for their spectrum services
- Maintaining a professional rapport with customers who are unhappy with their service experience
- Providing information about the customers billing cycle, how much they’re paying for their services, and quoting prices at a discounted rate to avoid disconnecting the customers account or switching to another provider
Accounting Administrator
Wheeler Material Handling
Charlotte, NC
10.2018 - 03.2019
- Mail and email daily invoices and statements to customers
- Collect documentation such as work orders for equipment that is in need to be serviced
- Contact corporations in reference to payments
- Processing fleet and warranty credits in our accounting system
- Setting up new vendors by filling out credit applications
Server/Bartender
Bravo Cucina Italiana, Harpers, Macaroni Grill, Kickback Jacks, Tripps, Cheddars
North Carolina
01.2011 - 01.2018
- Provide excellent table service and foster guest satisfaction in a fast-paced restaurant and bar
- Offer appetizers, take orders, and provide information about menu items
- Relay patrons’ orders to the kitchen, ensure that the order is prepared according to the menu and quality and quantity prior to serving
- Ensure that continued service is managed during the course of the meal
- Total customers’ check and take it to them, accept and process payment
- Clear table and clean tabletops, carry dishes and flatware to the kitchen
- Attend to servers by preparing alcoholic beverages for their guests
- Make sure the bar area is fully stocked before and after every shift
- Sanitize the bar area to keep clean
Education
Bachelor of Health and Human Science - Social Work
University of North Carolina Greensboro
Greensboro, NC05.2018
Skills
- Teamwork
- Communication
- Time management
- Critical thinking
- Active listening
- Case management
- Maintaining confidentiality
- Facilitating services
- Microsoft Word
- Excel Spreadsheet
Accomplishments
I have just recently started my own business The Aesthetic Artist as of November 2024. I've always used my artistic abilities as a way to decompress or expressed myself ever since I was a young child. After many compliments from others, I decided to finally share my God given talent with others. The Aesthetic Artist gives me the ability to experience self-fulfillment in finally following my passion. "Never apologize for acquiring your own aesthetic"
Certification
CPR Certified
Timeline
P
JCMC Swansboro
08.2021 - Current
Lead Teacher
Little Citizens Childcare and Preschool
08.2021 - 12.2023
Customer Service Representative
Focus services
04.2020 - 02.2021
Teacher Assistant
Christ Church Preschool
09.2019 - 08.2021
Accounting Administrator
Wheeler Material Handling
10.2018 - 03.2019
Teacher Assistant
Bricks4kidz
11.2012 - 08.2021
Server/Bartender
Bravo Cucina Italiana, Harpers, Macaroni Grill, Kickback Jacks, Tripps, Cheddars
01.2011 - 01.2018
Bachelor of Health and Human Science - Social Work
University of North Carolina Greensboro
Internship
Social Services Organization, Women’s Resource Center of Greensboro, Greensboro, NC, 08/01/17, 05/01/18