Ashley Grinder
Swansboro,NC
Summary
High energy and reliable individual with more than 5 years of experience in various customer facing roles. Seeking to improve your organization’s profitability using my proven organizational and communication skills.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
P
JCMC Swansboro
08.2021 - Current
- The first point of contact for patients. Performing tasks such as patient greeting, check-in and out process.
- Handling tasks like scheduling appointments, verifying insurance and general patient information,
- Answers phone calls and assist patients with specific forms or paperwork needed.
- Collect and process patient co-payment and balances.
- Processes patient insurance information.
- Abide and practice HIPPA and OSHA regulations.
- Collects payments and processes insurance information.
- Answers phone calls, performing reminder calls to patients about their upcoming appointment, medication refill requests and provider response requests.
- Ensuring a smooth and positive patient experience
Lead Teacher
Little Citizens Childcare and Preschool
08.2021 - 12.2023
- Focus on the growth and development of children at age 3
- Create meaningful activity plans in ways which coincide with the interest of each child
- Actively engage children in the areas of cognitive, physical and social development
- Involve families in the classroom curriculum by communicating progress and concerns of each child in ways that are best suited for each individual family
Teacher Assistant
Christ Church Preschool
09.2019 - 08.2021
- Engage with children of the ages 2 through 4 in an educational and developmental learning environment
- Decipher daily interests of each child by observing their areas of growth
- Involve children in activities using cognitive skills such as perception, understanding and knowledge
- Assisting lead teacher in preparation of curriculum activities
Teacher Assistant
Bricks4kidz
11.2012 - 08.2021
- Interact with children ages 5 through 12 in an educational learning environment
- Incorporate Science, Technology, Engineering, and Math in curriculum activity
- Assist children with reading model plans while building motorized models with Lego bricks
- Program preparation and clean up
Customer Service Representative
Focus services
04.2020 - 02.2021
- Verifying each customer before any changes are made to their account to avoid fraud activity and exposing personal information about each client
- Assist with clients needs through upgrading, disconnecting, transferring, and editing customer accounts for their spectrum services
- Maintaining a professional rapport with customers who are unhappy with their service experience
- Providing information about the customers billing cycle, how much they’re paying for their services, and quoting prices at a discounted rate to avoid disconnecting the customers account or switching to another provider
Accounting Administrator
Wheeler Material Handling
10.2018 - 03.2019
- Mail and email daily invoices and statements to customers
- Collect documentation such as work orders for equipment that is in need to be serviced
- Contact corporations in reference to payments
- Processing fleet and warranty credits in our accounting system
- Setting up new vendors by filling out credit applications
Server/Bartender
Bravo Cucina Italiana, Harpers, Macaroni Grill, Kickback Jacks, Tripps, Cheddars
01.2011 - 01.2018
- Provide excellent table service and foster guest satisfaction in a fast-paced restaurant and bar
- Offer appetizers, take orders, and provide information about menu items
- Relay patrons’ orders to the kitchen, ensure that the order is prepared according to the menu and quality and quantity prior to serving
- Ensure that continued service is managed during the course of the meal
- Total customers’ check and take it to them, accept and process payment
- Clear table and clean tabletops, carry dishes and flatware to the kitchen
- Attend to servers by preparing alcoholic beverages for their guests
- Make sure the bar area is fully stocked before and after every shift
- Sanitize the bar area to keep clean
Education
Bachelor of Health and Human Science - Social Work
University of North Carolina Greensboro
Greensboro, NC05.2018
Skills
- Teamwork
- Communication
- Time management
- Critical thinking
- Active listening
- Case management
- Maintaining confidentiality
- Facilitating services
- Microsoft Word
- Excel Spreadsheet
Accomplishments
I have just recently started my own business The Aesthetic Artist as of November 2024. I've always used my artistic abilities as a way to decompress or expressed myself ever since I was a young child. After many compliments from others, I decided to finally share my God given talent with others. The Aesthetic Artist gives me the ability to experience self-fulfillment in finally following my passion. "Never apologize for acquiring your own aesthetic"
Certification
CPR Certified
Timeline
P
JCMC Swansboro
08.2021 - Current
Lead Teacher
Little Citizens Childcare and Preschool
08.2021 - 12.2023
Customer Service Representative
Focus services
04.2020 - 02.2021
Teacher Assistant
Christ Church Preschool
09.2019 - 08.2021
Accounting Administrator
Wheeler Material Handling
10.2018 - 03.2019
Teacher Assistant
Bricks4kidz
11.2012 - 08.2021
Server/Bartender
Bravo Cucina Italiana, Harpers, Macaroni Grill, Kickback Jacks, Tripps, Cheddars
01.2011 - 01.2018
Bachelor of Health and Human Science - Social Work
University of North Carolina Greensboro
Internship
Social Services Organization, Women’s Resource Center of Greensboro, Greensboro, NC, 08/01/17, 05/01/18
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