Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
Ashley Groshek

Ashley Groshek

Rosholt,WI

Summary

Dynamic Office Manager at Bushman Motors, Inc., recognized for enhancing operational efficiency and team productivity. Expert in payroll processing and conflict management, I streamlined workflows and improved employee satisfaction. Proven ability to foster strong customer relations, ensuring exceptional service and loyalty while maintaining meticulous financial records.

Overview

22
22
years of professional experience

Work History

Office Manager

Bushman Motors, Inc
08.2006 - Current
  • Assisted in managing office supplies and inventory to ensure availability and organization.
  • Supported scheduling and coordination of meetings, optimizing team productivity.
  • Learned and utilized office management software for efficient document handling and communication.
  • Maintained clean and organized workspace, contributing to a positive work environment.
  • Collaborated with team members to address administrative inquiries effectively.
  • Developed familiarity with company policies and procedures to provide accurate information to staff.
  • Adapted quickly to changing priorities and tasks in a dynamic office setting.
  • Provided support for onboarding new employees by preparing necessary materials and resources.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that questions could be promptly addressed.
  • Completed bi-weekly payroll for Number employees.
  • Kept high average of performance evaluations.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Interceded between employees during arguments and diffused tense situations.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.

Sales Associate

Bushman Motors, Inc
08.2006 - Current
  • Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
  • Assisted in inventory management, ensuring product availability and accurate stock levels.
  • Implemented visual merchandising strategies, improving store presentation and driving sales engagement.
  • Trained new staff on sales techniques and product knowledge to boost team performance.
  • Collaborated with team members to achieve sales targets and maintain operational efficiency.
  • Developed strong relationships with customers, resulting in repeat business and referrals.
  • Managed cash register operations, ensuring accurate transactions and maintaining financial integrity.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Performed cash, card, and check transactions to complete customer purchases.

Payroll Manager

Bushman Motors, Inc
08.2006 - Current
  • Streamlined payroll processing using advanced software, resulting in improved accuracy and efficiency.
  • Conducted audits of payroll data to identify discrepancies and ensure financial integrity.
  • Collaborated with HR to integrate employee compensation changes into the payroll system seamlessly.
  • Managed vendor relationships for payroll service providers, negotiating contracts to optimize costs and services.
  • Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
  • Coordinated new hire and termination processes to facilitate smooth operations.
  • Responded to employee inquiries to provide assistance with payroll-related questions.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Calculated deductions and processed payroll for employees.
  • Reviewed time records for Number employees to verify accuracy of information.
  • Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
  • Collaborated with HR and Finance departments for seamless integration of new hires into the payroll system.
  • Improved payroll accuracy by conducting regular audits and addressing discrepancies proactively.
  • Processed retroactive pay adjustments and other special payments to make up for compensation shortfall in previous pay period.
  • Maintained employee confidence with secure handling of sensitive information during all stages of the payroll process.
  • Ensured compliance with federal, state, and local tax laws by staying current on regulations and updating policies accordingly.
  • Streamlined payroll processes by implementing efficient systems and tools, resulting in reduced processing time.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Provided expert advice on complex pay-related matters such as overtime calculations, garnishments, bonuses, or deductions to both employees and managers alike.
  • Processed payroll garnishments such as tax liens and child support.
  • Developed and implemented payroll procedures and policies to determine compliance with regulations.
  • Reduced errors in payroll data entry by implementing automated systems and providing thorough training to staff members.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Partnered with IT professionals to develop custom software solutions tailored specifically for company''s unique payroll needs.
  • Prepared and filed accurate and timely payroll tax returns and other related reports to comply with tax laws and regulations.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Successfully transitioned from a manual to an electronic payment system for direct deposit enrollments, reducing paper waste within the organization.
  • Mentored junior team members, helping them develop the skills necessary for career advancement within the payroll field.
  • Integrated newly acquired companies into existing payroll systems while ensuring full compliance with relevant tax laws.
  • Developed comprehensive reports for management detailing payroll expenses, trends, and projections.
  • Conducted annual salary reviews to ensure fair compensation across the organization based on market trends and internal benchmarks.
  • Advocated for employee benefits improvements, contributing to competitive total compensation package.
  • Conducted regular audits of payroll processes to ensure adherence to internal policies and external regulations.
  • Streamlined payroll processing procedures, reducing processing time and improving accuracy.
  • Streamlined communication with external payroll service providers, ensuring service level agreements were met and optimizing cost-efficiency.
  • Resolved complex payroll issues, restoring trust and confidence among employees.
  • Optimized tax filing procedures, ensuring compliance and avoiding penalties.
  • Updated payroll policies to reflect changes in legislation, maintaining compliance and mitigating risks.
  • Enhanced data security measures, safeguarding sensitive employee information against potential breaches.
  • Enhanced payroll system functionality through customization and upgrades, meeting evolving organizational needs.
  • Customized payroll reports for management, providing valuable insights into labor costs and financial planning.
  • Managed year-end payroll activities, ensuring timely and accurate W-2 distribution.
  • Collaborated with HR to integrate payroll and benefits administration, streamlining operations and improving employee experience.
  • Negotiated with payroll software vendors, securing cost-effective solutions that met organizational needs.
  • Increased employee satisfaction by resolving payroll discrepancies quickly and accurately.
  • Coordinated with finance to reconcile payroll accounts, ensuring accuracy in financial reporting.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Utilized financial software to prepare consolidated financial statements.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Complied with established internal controls and policies.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Designed and maintained financial models to identify and measure risks.
  • Improved overall financial reporting by streamlining control processes and reporting structures.

Cashier

Stop N Go
05.2006 - 12.2006
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer balances through diligent record-keeping.
  • Assisted customers with queries, providing exceptional service and support.
  • Collaborated with team members to enhance store operations and workflow efficiency.

Apparel Associate

Walmart
10.2005 - 04.2006
  • Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
  • Trained new associates on sales techniques and customer service best practices.
  • Oversaw visual merchandising standards, enhancing store presentation and customer engagement.
  • Implemented loss prevention strategies, reducing shrinkage through proactive measures.

Secretary

Uptown Motors
09.2004 - 07.2005
  • Managed scheduling and correspondence, ensuring efficient communication flow.
  • Coordinated office activities to enhance operational efficiency and support team objectives.
  • Maintained filing systems and records, improving document retrieval speed and accuracy.
  • Developed and implemented administrative processes that streamlined daily operations.

Bankruptcy Specialist

Logs Financial Services
04.2003 - 09.2004
  • Analyzed complex bankruptcy cases to determine eligibility and compliance with legal requirements.
  • Developed customized repayment plans, ensuring alignment with client financial capabilities and obligations.
  • Collaborated with attorneys and creditors to negotiate settlements and resolve disputes effectively.
  • Trained junior staff on bankruptcy procedures, enhancing team knowledge and service delivery standards.

Education

General Studies

Mercer High School
Mercer, WI
05.2000

Skills

  • Customer service
  • Office administration
  • Data entry
  • Billing
  • Scheduling and calendar management
  • Administrative support
  • Bookkeeping
  • Payroll and budgeting
  • Account reconciliation
  • Credit and collections
  • Mail handling
  • Inventory control
  • Staff management
  • Employee supervision
  • Human resources
  • Conflict management
  • Employee training
  • Documentation and control
  • Policy implementation
  • Financial accounting
  • Database administration
  • Information protection
  • Contract administration
  • Workforce management
  • Performance improvement
  • Report writing
  • Regulatory compliance
  • Data retrieval systems
  • Vendor engagement
  • Banking operations
  • Office management software
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Reliability
  • Active listening
  • Verbal and written communication
  • Phone and email etiquette
  • Weekly payroll processing

Work Preference

Work Type

Full Time

Location Preference

Remote

Timeline

Office Manager

Bushman Motors, Inc
08.2006 - Current

Sales Associate

Bushman Motors, Inc
08.2006 - Current

Payroll Manager

Bushman Motors, Inc
08.2006 - Current

Cashier

Stop N Go
05.2006 - 12.2006

Apparel Associate

Walmart
10.2005 - 04.2006

Secretary

Uptown Motors
09.2004 - 07.2005

Bankruptcy Specialist

Logs Financial Services
04.2003 - 09.2004

General Studies

Mercer High School

Similar Profiles

CREATE PROFILE