Ashley Gross
Washington,DC
Summary
Organized and dependable candidate successful at multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Attentive, Responsible and Dedicated to maintaining conflict resolution.
Hardworking and passionate with strong organizational skills and eager to achieve all goals.
Detail-oriented team player with strong ability to handle multiple projects with a high degree of accuracy and to challenge one's interpersonal skills. Being Diligent, Hard working, Team builder while bringing positivity to work are key components of how to be positive in the workplace.
Overview
8
8
years of professional experience
2
2
Certification
Work History
School Bus Attendant
OSSE
04.2023 - 03.2024
- Assisted about 5 to 10 students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
- Maintained and cleaned and organized bus environment, contributing positive awareness for all passengers.
- Organized seating arrangements to maximize efficiency during boarding and disembarking processes.
- Conducted regular bus checks for safety , identifying potential issues and coordinating repairs with maintenance teams.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
- Reported any notable incidents or behavioral concerns directly to school administrators for appropriate action steps.
- Promoted positive interactions among peers, mediating conflicts on bus routes when necessary to maintain peaceful atmosphere.
- Managed emergency situations calmly and efficiently, prioritizing student safety above all else.
- Accompanied driver throughout assigned routes on each school day.
- Calmed unruly students during bus rides and helped prevent repeated disruptions.
- Completed thorough bus inspections before and after each trip.
Delivery Driver
Instacart- Contractor/DMV/Surrounding Area
01.2021 - 10.2022
- Full-service shoppers are independent contractors that use Instacart to shop and deliver orders for their customers.
- This opportunity has lots of flexibility to choose batches to fill with no limitations.
- Customers order groceries, Shoppers handpick items and deliver from different stores. favorite local stores and shoppers handpick and deliver orders to customers.
- Lifting up to 30lbs or more and we always follow Food Safety Policies.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- We ensure safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
Delivery Driver
Amazon - Springfield, VA
01.2019 - 12.2021
- Amazon delivery driver's are responsible for optimizing customer satisfaction by transporting and delivering goods, merchandise, and/or other items.
- His/her job description entails picking up, transporting, and dropping off packages and small shipments within local regions or urban areas.
- Delivered 50 to 200 packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- We ensure safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Successfully avoided time delivery delays by carefully planning best routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Loaded and unloaded between 3 to 5 delivery vehicles with correct order and balancing.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Protected people and equipment from hazardous materials by using correct procedures.
- Fostered positive working relationships with regular customers.
Driver
Lyft - Washington, DC
08.2019 - 12.2019
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained cleanliness of our vehicles while keeping track of our maintenance up keep.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Drove safely in various weather and road conditions to avoid accidents.
- Managed calls, text message from customers while picking up , dropping off.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
Parking Attendant
Atlantic - Washington, DC
10.2018 - 06.2019
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Answered general questions about parking fees, facilities, and directions.
- Welcoming, Greeting each customer upon arrival, Offering assistance when needed throughout their visit.
- Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.
- Maintained safe, secure parking environment by conducting regular patrols and reporting any suspicious activity.
- Reduced wait times for customers by swiftly processing vehicle entries and exits using automated systems.
- Provided exceptional customer service, addressing inquiries and resolving any parking-related issues.
- Used hand signals or flashlights to direct motorists to parking areas or parking spaces.
- Responded to emergencies by directing traffic during emergency situations.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
Cashier
Target
07.2017 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained cash drawer, ensuring accurate accounting once shift ended.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Collaborated with 30 to 40 team members to achieve sales and maintain clean, well-stocked store.
- Provided backup support for other departments when needed.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Worked with floor managers, team members to meet wide range of customer needs.
Help Desk Analyst
ECS Inc
10.2015 - 03.2016
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Logged support tickets and closed when issues were resolved.
- Maintained detailed documentation of all help desk interactions for future reference and analysis.
- Provided basic end-user troubleshooting and desktop support.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Provided exceptional remote support via phone, email, or chat, ensuring timely resolutions for geographically diverse users.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Reduced call wait times by improving internal processes and communication within our team.
- Actively participated in ongoing professional development opportunities, Staying current on industry trends and technology advancements while impacting help desk environment.
- Provided on-call support for critical issues related to different software.
- Researched and identified solutions to technical problems.
- Provided customer support and technical support to 5 to 10 customers daily.
- Documented support interactions for future reference.
- Reduced call wait times by improving internal processes and communication within our team.
- Provided on-call support for critical issues related to Microsoft Office.
Education
Certificate -
Career Technical Institute
Washington, DC2017
Certificate - Computer Science
University of The District of Columbia
Washington, DC2014
High School Diploma -
Booker T Washington High School
Washington, DC01.2011
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Power Point
- Microsoft Teams
- Active Listening
- Patience and Empathy
- Written and verbal communication
- Conflict Resolution
- Work Ethic and Integrity
- Reliability and punctuality
- Self-Motivated Work Ethic
Certification
- Flagger
- OSHA 10 certified
- CPR & First Aid
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
School Bus Attendant
OSSE
04.2023 - 03.2024
Delivery Driver
Instacart- Contractor/DMV/Surrounding Area
01.2021 - 10.2022
Driver
Lyft - Washington, DC
08.2019 - 12.2019
Delivery Driver
Amazon - Springfield, VA
01.2019 - 12.2021
Parking Attendant
Atlantic - Washington, DC
10.2018 - 06.2019
Cashier
Target
07.2017 - 12.2018
Help Desk Analyst
ECS Inc
10.2015 - 03.2016
Certificate -
Career Technical Institute
Certificate - Computer Science
University of The District of Columbia
High School Diploma -
Booker T Washington High School