Ashley Gruberman
Clifton,NJ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong making- decisions skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Strong minded, ready to always be on a task and giving my complete attention to my work environment.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Eyemedics
02.2016 - Current
- Coordinated inventory management for office, proactively ordering essential items to prevent workflow disruptions.
- Supported staff with medical prior authorizations, insurance verification, and authorizations for medications, preparing critical documents for office management
- Optimized calendar management for physician by strategically scheduling appointments , prioritizing tasks, and minimizing conflicts.
- Enhanced document organization through meticulous file maintenance, archiving outdated records to ensure efficient retrieval.
- Promoted a positive work environment by employing effective communication skills and fostering professional relationships among colleagues.
- Maintained current knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Delivered exceptional customer service through prompt responses to client inquiries, effectively addressing concerns, and building strong relationships.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes with professionalism.
- Developed and maintained an organized and electronic filing system for billing documents, improving accessibility for internal teams.
- Managed electronic filing system for efficient organization of billing documents, resulting in improved accessibility for internal teams.
- Kept accurate records for all transactions and invoices, ensure easy access and retrieval when needed.
- Contacted customers and third party payers to pursue payments, collaborating effectively with medical payers, including Medicare, Medicaid and commercial insurances, to secure timely and accurate payments.
- Contributed to a positive work environment by assisting team members in managing difficult calls and resolving complex issues.
- Responded to customer inquiries about products and services, assisted in locating merchandise, and promoted key items to drive sales.
Education
High School -
Memorial High School
West New York, NJ2008
Skills
- Reception oversight
- Workflow Optimization
- Correspondance preparation
- Spreadsheet Management
- Scheduling
- Data Entry
- Office Administration
- Medical Billing
- Customer Service
- Records Retention Management
- Verbal Communication
- Customer and client relations
- [Language] Fluency
Timeline
Administrative Assistant
Eyemedics
02.2016 - Current
High School -
Memorial High School