Ashley Guerrero
La Mirada,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Service Assistant
Mckenna Audi
07.2023 - 12.2023
- Greets customers, answers customer inquiries, directs and announces calls and provides directions.
- Prepares and maintains records by entering information on received calls and payments, where necessary.
- Operates computer, various software, phone, photocopy machine, and shredding machine, etc.
- Promptly, professionally, and courteously assist customers with scheduling of appointments and loaner/rental car provisions
- Reconcile daily transactions
- Assisted porting team when they were understaffed or at high demand
Barista Shift Supervisor
Starbucks
07.2021 - 07.2023
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Accurately completed end-of-day financial tasks worth over $4000 in cash and card transactions daily.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Education
High School Diploma -
Norwalk High School
Norwalk, CA06.2021
Skills
- Guest Service and Assistance
- Time Management Skills
- Coaching and Mentoring
- Process Payments
- Merchandise Restocking
- Cashier Oversight
- New Hire Training
- Safe Food Handling Practices
Timeline
Service Assistant
Mckenna Audi
07.2023 - 12.2023
Barista Shift Supervisor
Starbucks
07.2021 - 07.2023
High School Diploma -
Norwalk High School
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