Problem-solving
Operations management
Team management
Relationship building
Staff management
ASHLEY GUERRERO
Poughkeepsie,NY
Summary
Knowledgeable Disability Services Director, providing oversight of every facet of departmental operations with strong relationship building skills. Brings expertise in ADA compliance and best practices, with experience responding to Office of Civil Rights inquiries on complex legal issues involving accommodation implementation. Known for trustworthy
advisement, consultation and training on the topic of legal and regulatory compliance, universal design and inclusive teaching practices.
Overview
12
12
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work History
Director, Disability Resource Center
SUNY New Paltz
03.2023 - Current
- Oversee a department that serves over one thousand students and coordinates the proctoring of over four thousand exams annually
- Manage multiple budgets including State Operated, Foundation, CAS and Work-Study, totaling over half a million dollars annually.
- Overhauled the housing accommodation policies and practices to ensure compliance with ADA and FHA guidance
- Provide oversight of the housing committee which was responsible for coordinating over 200 formal requests within the last academic year
- Serve as a liaison with campus Institutional Research to coordinate the accurate record maintenance for annual data reporting to the NYS Dept of Education.
- Oversee the implementation of the Autism Support Program, which includes comprehensive academic and social support services for a population of students with complex needs.
- Manage a high-performing team of 4 full time master-level staff, one office assistant and over 30 student employees by providing mentorship, guidance, and opportunities for professional growth.
- Cultivate a positive work environment that fosters employee engagement, positive retention rates, and supports overall team morale.
- Implement innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Serve campus as a reliable resource for legal and regulatory compliance topics in the area of disability in higher education
- Serve as the primary point of contact for the Office of General Counsel on disability-related legal and regulatory concerns
- Managed multiple complex data request issued by the Office of Civil Rights with high efficiency, meeting all required deadlines
- Manage budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Established a culture of continuous improvement by fostering open communication channels and empowering team members to voice their ideas.
- Secure key partnerships that contribute to the department's overall growth and presence on campus.
Assistant Director, Disability Resource Center
SUNY New Paltz
09.2021 - 03.2023
- Assisted the Director in ensuring that reasonable accommodations were assigned and implemented appropriately
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Developed strong relationships with community partners to enhance educational opportunities for students
- Conducted student meetings to address complex accommodation and access issues
- Provided oversight of the Accommodated Testing, Notetaking and Alternative Text Programs
- Managed the department's data management system, Accommodate
- Served as staff advisor for Delta Alpha Pi International Honor Society
- Served on interdepartmental committees as a representative for disability
Services Coordinator, Disability Resource Center
SUNY New Paltz
04.2015 - 09.2021
- Coordinate Accommodated Testing Program
- Serve as a liaison between students and faculty
- Review students’ disability documentation
- Arrange note-taking services
- Convert materials using Alternative Text services
- Provide ancillary support to Assistant Director
School Counseling Intern
New Paltz Central School District
01.2013 - 01.2014
- Provided academic, personal and social counseling
- Facilitated small therapeutic groups
- Conducted parent interviews for special education assessments
- Informed parents of student progress
- Collaborated with teachers to develop and implement interventions
- Administered counseling assessments
- Documented and reported students’ progress in counseling
- Delivered classroom guidance lessons
- Co-facilitated the Peer Mediation program
- Developed relevant guidance program curriculum
School Counseling Intern
Marlboro Central School District
01.2013 - 12.2013
- Provided career counseling and assessments
- Helped students and families navigate Naviance
- Guided students and families in scholarship application process
- Met with at-risk students to discuss academic standing
- Assisted counselors with record maintenance
- Supported counselors in academic scheduling process
- Attended CSE and 504 Meetings
Education
M.S. - School Counseling/Preliminary Certification
SUNY New Paltz
New Paltz, NYB.A. - Sociology
SUNY New Paltz
New Paltz, NYSkills
Certification
New York State Certification, Provisional Certification
Affiliations
Association for Higher Education And Disability
New York State Disability Services Council
Timeline
Director, Disability Resource Center
SUNY New Paltz
03.2023 - Current
Assistant Director, Disability Resource Center
SUNY New Paltz
09.2021 - 03.2023
Services Coordinator, Disability Resource Center
SUNY New Paltz
04.2015 - 09.2021
School Counseling Intern
New Paltz Central School District
01.2013 - 01.2014
School Counseling Intern
Marlboro Central School District
01.2013 - 12.2013
B.A. - Sociology
SUNY New Paltz
M.S. - School Counseling/Preliminary Certification
SUNY New Paltz
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