Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Ashley Guevara

New Britain

Summary

Dynamic Client Service Coordinator at Banfield Pet Hospital with a proven track record in delivering exceptional customer service and effective appointment scheduling. Adept at fostering positive relationships and supporting team objectives, I bring strong oral communication skills and a flexible approach to meet client needs efficiently. Always willing to learn new things every day.

Overview

7
7
years of professional experience

Work History

Client Service Coordinator

Banfield Pet Hospital
Plainville
01.2025 - Current
  • Greeted incoming customers to provide immediate, friendly, and knowledgeable support.
  • Provided excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner.
  • Warmly greeted customers using positive telephone etiquette, and asked well-rounded questions to identify issues.
  • Scheduled and confirmed appointments based on customer availability.
  • Monitored incoming emails from clients and responded accordingly within 24 hours.
  • Filled prescripted medication for clients & faxed RX to other vets or hospitals.
  • Completed thorough opening, closing, and shift-change functions to maintain daily operational standards.

Teacher Assistant

BrightPath Kids
01.2021 - Current
  • Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
  • Responded to student needs and questions promptly.
  • Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
  • Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.

Cashier

Stop & Shop
06.2018 - 09.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Externship

Vanishing Veins
02.2019 - 04.2019
  • Checked in patients into rooms
  • Entered patients data into the system
  • Set up rooms for next patients, and restock cabinets and drawers
  • Translated for Spanish speaking patients when needed.
  • Directed patients to check out, if big procedure happen I would stay with patient and guided them to their vehicle making sure they left in proper conditions
  • Assisted a RPN during half of my externship.
  • Completed my 180 hours with extra 40 volunteering hours

Education

Certificate of Technical Studies - Medical Assistance

Lincoln Technical Institude
New Britain
04-2019

High School Diploma -

Capitol Community College Magnet Academy
Downtown Hartford
06-2016

Skills

  • Customer service
  • Appointment scheduling
  • Oral communication
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Flexible and adaptable
  • Client support
  • Payment reminders

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Client Service Coordinator

Banfield Pet Hospital
01.2025 - Current

Teacher Assistant

BrightPath Kids
01.2021 - Current

Externship

Vanishing Veins
02.2019 - 04.2019

Cashier

Stop & Shop
06.2018 - 09.2019

Certificate of Technical Studies - Medical Assistance

Lincoln Technical Institude

High School Diploma -

Capitol Community College Magnet Academy

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Ashley Guevara