Ashley Guidry
Goose Creek,SC
Summary
Dynamic People Manager with a proven track record at Henry Meds, excelling in workforce management and process improvement. Successfully coached teams, enhancing performance and engagement during organizational changes. Adept at tackling multifaceted problems with clarity in communication. Promotes a high-performance culture, achieving operational goals and boosting client satisfaction levels.
Overview
10
10
years of professional experience
Work History
People Manager
Henry Meds
, SC
01.2024 - 04.2025
- Coached and mentored team members to enhance job performance.
- Conducted regular staff meetings to assess progress and identify improvement areas.
- Provided leadership during organizational changes to maintain stability.
- Developed and coordinated onboarding efforts for new department members.
- Supported team members through process changes, boosting engagement and productivity.
Tier II Processing Associate
Henry Meds
Remote, South Carolina
10.2023 - 01.2024
- Delivered customer service support to entry-level agents for established and potential clients.
- Addressed escalation calls and emails promptly and professionally.
- Assisted supervisor with upskilling, learning managerial processes, and team support during absence.
Client Care Coordinator
Henry Meds
Remote, South Carolina
03.2023 - 12.2023
- Addressed client inquiries and resolved complaints to enhance service quality.
- Prepared and transmitted prescriptions to partner pharmacies efficiently, ensuring accuracy.
Clinical Support Associate
Cerebral
Remote, Louisiana
08.2021 - 02.2023
- Responded promptly and professionally to customer emails and phone calls.
- Maintained current knowledge of company products, services, policies, and procedures.
- Prepared specialized documents using Adobe and other tools upon customer request.
- Ensured secure and compliant delivery of necessary paperwork to customers.
Regional Director of Operations
Leading Health Care of Louisiiana
Thibodaux, LA
12.2018 - 06.2021
- Delivered operational leadership for medical staffing agency, supporting over 200 individuals with disabilities.
- Managed households for 30-40 individuals, ensuring 24-hour coverage and effective resource allocation.
- Trained and developed more than 250 staff members to enhance service quality.
- Created job postings and conducted interviews to identify qualified candidates.
- Built partnerships with universities and external organizations for candidate recruitment.
- Conducted internal audits to evaluate compliance with regulatory standards.
Clinic Operations Supervisor
Ochsner Health System - Westside Pediatrics
Bayou Region, Louisiana
09.2017 - 06.2018
- Monitored operations across six Bayou Region clinics to identify improvement opportunities.
- Designed and executed initiatives that enhanced efficiency, productivity, and stakeholder satisfaction.
- Organized staff schedules by assigning tasks and tracking time off requests for optimal coverage.
- Ensured compliance and maintenance across all operational aspects for six outpatient medical centers.
- Managed payroll and administrative functions for over 100 full-time equivalents.
Patient Experience Advisor
Ochsner Health System
Raceland, LA
07.2015 - 01.2018
- Developed and implemented innovative strategies to enhance customer experience.
- Designed customer feedback surveys to identify critical areas for improvement.
- Facilitated workshops promoting a culture of excellence in client interactions.
- Collaborated with external consultants, including Studer Group and Press Ganey, to improve patient experience.
- Achieved Ochsner Lean Methodology Green Belt for process improvement initiatives.
Clinic Supervisor
Ochsner Health System
Raceland, Louisiana
01.2016 - 09.2017
- Directed daily operations of clinic, including scheduling appointments, assigning tasks to staff members, and ensuring compliance with regulations.
- Provided training sessions to new employees on policies, procedures, and regulatory requirements related to clinic operations.
- Supervised all staff in providing quality patient care services and ensured adherence to safety protocols.
- Worked with numerous stakeholders within the health system to implement quality and experience initiatives seamlessly and effectively.
- Participated in regular meetings with senior leadership team members to discuss progress towards organizational goals.
- Handled payroll and administrative details necessary to support 40-50 FTE's
Education
Master of Science - Health Administration
University of Phoenix
Phoenix07-2016
Skills
- Workforce Management
- Project Management
- Customer Relationship Management (CRM)
- Verbal and written communication
- Complex Problem-Solving
- Process improvement skills
- Advanced facilitation skills
- Performance Tracking
Accomplishments
- Accepted Press Ganey Guardian of Excellence award on behalf of Bayou Region clinics (Ochsner) 2017
- Ochsner LEAN program 2016 project honoree for "Emergency Room Collections"
Education and Training
other
Timeline
People Manager
Henry Meds
01.2024 - 04.2025
Tier II Processing Associate
Henry Meds
10.2023 - 01.2024
Client Care Coordinator
Henry Meds
03.2023 - 12.2023
Clinical Support Associate
Cerebral
08.2021 - 02.2023
Regional Director of Operations
Leading Health Care of Louisiiana
12.2018 - 06.2021
Clinic Operations Supervisor
Ochsner Health System - Westside Pediatrics
09.2017 - 06.2018
Clinic Supervisor
Ochsner Health System
01.2016 - 09.2017
Patient Experience Advisor
Ochsner Health System
07.2015 - 01.2018
Master of Science - Health Administration
University of Phoenix
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