Ashley Guinyard
Garfield Heights,OH
Summary
Motivated and adaptable Human Resources professional with proven success in onboarding, benefits administration, HR operations, and employee support. Skilled at improving service delivery, streamlining HR processes, and building positive relationships with employees and stakeholders. Passionate about driving HR initiatives that enhance employee experience and align with business goals. Eager to continue growing expertise in employee relations, compliance, and talent management.
Overview
4
4
years of professional experience
Work History
HR Coordinator
Marriott at Key Tower
08.2025 - Current
- Administers onboarding and HRIS transactions, including new hires, employee changes, and data audits.
- Maintains accurate employee files and HR records while ensuring confidentiality and compliance.
- Serves as primary point of contact for employee HR inquiries, delivering high customer service.
- Supports employee engagement programs, events, and internal communications.
- Generates HR reports and conducts data reviews to support decision making.
- Manages office logistics including supplies, and parking passes.
- Processes employment verifications.
- Coordinates employee recognition programs, boosting morale and increasing overall satisfaction levels within the company.
HR Service Center Coordinator
Case Western Reserve University
04.2024 - 08.2025
- Served as main point of contact for HR inquiries, providing policy, benefits, and onboarding guidance.
- Managed HR service center operations, ensuring smooth reception, call handling, and email responses.
- Supported benefits administration by processing new hire paperwork and benefit forms accurately.
- Collaborated with HR team to improve customer service and resolve employee issues efficiently.
- Coordinated onboarding programs, orientation, and visa support for international staff.
Data Entry Specialist
Compunnel
07.2023 - 02.2024
- Executed high-speed data entry with high accuracy, supporting team productivity and document validation.
Customer Care Specialist
Medical Mutual of Ohio
10.2022 - 04.2023
- Delivered excellent service by resolving customer inquiries on benefits, claims, and policies.
Claim Service Specialist
Allstate
06.2022 - 09.2022
- Managed claims processing and customer support, ensuring compliance and timely resolutions.
Education
Masters of Labor Relations and Human Resources -
Cleveland State University
Cleveland, Ohio05.2026
Bachelors of Arts - Journalism and Mass Communications
Edinboro University
Edinboro, Pennsylvania05.2012
Skills
- HR Policies & Compliance
- Data Entry & Records Management
- Onboarding & New Hire Orientation
- Benefits Administration & Enrollment
- Customer Service & Employee Support
- Process Improvement & Problem-Solving
- Collaboration & Teamwork
- Analytical and Critical Thinking
- HR Metrics and Analytics
Additional Experience (2013–2022)
Customer service, data entry, administrative support, and technical assistance across healthcare, education, and public sector roles.
Timeline
HR Coordinator
Marriott at Key Tower
08.2025 - Current
HR Service Center Coordinator
Case Western Reserve University
04.2024 - 08.2025
Data Entry Specialist
Compunnel
07.2023 - 02.2024
Customer Care Specialist
Medical Mutual of Ohio
10.2022 - 04.2023
Claim Service Specialist
Allstate
06.2022 - 09.2022
Bachelors of Arts - Journalism and Mass Communications
Edinboro University
Masters of Labor Relations and Human Resources -
Cleveland State University