Ashley Gullickson
South Saint Paul,MN
Summary
Dynamic and motivated Provider Coordinator at Allina Health Oncology with exceptional communication and time management skills. Proven ability to enhance patient scheduling and streamline administrative processes, ensuring timely completion of tasks. Recognized for reliability and adaptability in fast-paced environments, consistently delivering outstanding customer service and support to clinical teams.
Overview
12
12
years of professional experience
Work History
Provider Coordinator
Allina Health Oncology
St Paul, MN
02.2023 - Current
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Performed general administrative duties such as answering phones and taking messages.
- Performed administrative duties such as scheduling appointments or answering phones.
- Sending result letters to patients
- Communicating with Nurse for follow-up's for patients
- Answering high volume calls
- Making outgoing phone calls to patients to schedule CT scans
Clinic Service Representative
Allina Health
St Paul, MN
02.2020 - 02.2023
- Collected co-payments and payments for services rendered.
- Coordinated referrals to other healthcare providers as needed.
- Greeted patients and visitors, verified patient information and scheduled appointments.
- Performed administrative duties such as filing paperwork, scanning documents, and maintaining patient records.
- Prepared discharge instructions for patients upon completion of visit or procedure.
- Collected deposits or payments and arranged for billing.
- Answered phone calls in a professional manner, responded to inquiries, and provided accurate information.
- Provided support to clinical staff by scheduling tests, procedures, follow-up visits as directed.
- Responded to patient complaints or concerns in a timely manner.
- Assisted with scheduling appointments based on provider availability.
Clinic Service Representative
St Paul Eye Clinic
Eagan, MN
06.2019 - 02.2020
- Collected co-payments and payments for services rendered.
- Greeted patients and visitors, verified patient information and scheduled appointments.
- Performed administrative duties such as filing paperwork, scanning documents, and maintaining patient records.
- Prepared discharge instructions for patients upon completion of visit or procedure.
- Collected deposits or payments and arranged for billing.
- Answered phone calls in a professional manner, responded to inquiries, and provided accurate information.
- Provided support to clinical staff by scheduling tests, procedures, follow-up visits as directed.
Customer Service Representative
Farmers Insurance
02.2018 - Current
- Answering high volume of calls
- Faxing papers, making changes to policies
- Making payments in person and on PC
- Making outgoing calls to customers/other insurance agencies
- Maintaining good customer service skills
- Sending outgoing mail
- Filing papers
- Multi-tasking
Phlebotomist/Double Red Cell Operator
American Red Cross
09.2013 - 10.2017
- Take blood pressures, pulses, hemoglobin, etc
- Answer donors questions and concerns
- Preform phlebotomy
- Help book donation appointments
- Promoted up to double red cell operator
- Traveling phlebotomist
Lab Assistant
Park Nicollet Hospital
12.2015 - 12.2016
- Performing Phlebotomy on patients
- Traveling to different nursing homes/assisted livings
- Handling paperwork, labeling paperwork
- Multi-tasking
- Fast pace moving
- Answering phones, faxing paperwork
- Maintaining great customer service skills
Education
Diploma -
Highland Park Senior High School
06.2013
Skills
- Very reliable
- Dependable
- Fast worker/Learner
- Multi-tasker
- Able to get the job done
- Extremely outgoing
- Great communication skills
- Very Motivated
- Willing to take on new tasks
- Adjusts easily to new environments
- Patient scheduling
- Customer service
- Time management
- Effective communication
- Administrative support
- Workflow management
Additional Information
Volunteered for feed my starving children, Certificate in Phlebotomy
Timeline
Provider Coordinator
Allina Health Oncology
02.2023 - Current
Clinic Service Representative
Allina Health
02.2020 - 02.2023
Clinic Service Representative
St Paul Eye Clinic
06.2019 - 02.2020
Customer Service Representative
Farmers Insurance
02.2018 - Current
Lab Assistant
Park Nicollet Hospital
12.2015 - 12.2016
Phlebotomist/Double Red Cell Operator
American Red Cross
09.2013 - 10.2017
Diploma -
Highland Park Senior High School
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