Ashley Gunter
Jasper
Summary
Customer service professional with commitment to delivering outstanding results and fostering positive customer interactions. Proven ability to handle complex inquiries and provide effective solutions, ensuring seamless communication and support. Known for collaborating effectively with team members and adapting to dynamic environments, consistently exceeding expectations with strong communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Retention Specialist
ADT Security
09.2024 - 04.2025
- Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
- Reduced churn rate by developing personalized retention strategies for high-risk clients.
- Contributed to company growth by upselling additional products and services during support interactions.
- Adhered to appropriate legal scripting when required.
- Championed a company-wide initiative focused on creating a culture of exceptional customer service delivery across all departments.
Product Specialist
Foundever/Sitel
03.2023 - 08.2024
- Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
- Performed troubleshooting and tested customer issues via phone, email, and remote assistance software.
- Enhanced customer satisfaction by providing timely and accurate product support.
- Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
Customer Service Representative
Sirius XM
08.2020 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Science - Criminal Justice
Strayer University
03-2028
High School Diploma -
Oak Grove High School
Bessemer, AL05-2007
Skills
- Outstanding interpersonal skills
- Customer service experience
- Patience and tolerance
- Negotiation
- Teamwork
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking
- Computer skills
- Organizational skills
- Active listening
- Adaptability and flexibility
- Phone etiquette
- Microsoft office
- Call center experience
Timeline
Customer Retention Specialist
ADT Security
09.2024 - 04.2025
Product Specialist
Foundever/Sitel
03.2023 - 08.2024
Customer Service Representative
Sirius XM
08.2020 - 01.2023
Bachelor of Science - Criminal Justice
Strayer University
High School Diploma -
Oak Grove High School