ASHLEY GURNEY
McKinney,TX
Summary
Energetic Sales Operations/Sales Support Specialist with a passion for aligning company offerings with client needs and market demands. Backed by extensive experience in supporting Global Sales Directors and managing accounts across diverse regions. Skilled at training teams, managing orders, and collaborating crossfunctionally for successful RFP responses. Recognized for proactive communication, problem-solving, and adept in strategic planning, pipeline management, and fostering strong customer relationships.
Overview
13
13
years of professional experience
Work History
Global Sales Support for Palo Alto Networks
The Fountain Group
Dallas
09.2024 - Current
- Interpreting clients needs through constant communication with Sales Teams and Sale Engineers
- Quoting and revising all Palo Alto products for sales personal through SalesForce.
- Utilizing Google Workplace daily for all communication. Following best practices and company protocols
- Working with Deals Desk and Sales Operations teams on quote approvals and system issues
- Collaborating with Team Members on new procedures and processes
Sales Operations/Sales Support Specialist
Aryaka Networks
San Mateo, California
07.2022 - 04.2024
- Supported Sales Directors across the US, Europe, Middle East, and Africa, and Asia-Pacific regions
- Managed Worldwide/Nationwide Accounts
- Consistently achieved 100% of sales quotas
- Trained sales and customer success teams on procedures and policies
- Handled new and MACD orders for Aryaka's Unified SASE, Circuits, and Managed SD WAN services
- Collaborated with the Procurement, Sales, Legal, and Sales Engineers in responding to large multi-site multi-region RFP requests
- Processed day-to-day documentation between departments, consistently maintaining communication and eliminating bottlenecks
Executive Business Manager
Purple/ZVRS Communications
Austin, Texas
08.2021 - 07.2022
- Company Overview: Video relay service provider for Deaf/Hard of Hearing
- Managed and executed 15 industry trade show events across the United States, attracting over 10,000 attendees
- Negotiated trade show contracts with vendors, suppliers, show management teams
- Managed day to day scheduling with Regional Directors
- Procured marketing materials for all events and trade shows
- Member of Marketing Team that helped launch Facebook/Meta portal equipment with ZP as sole service provider
- Video relay service provider for Deaf/Hard of Hearing
Customer Success Account Manager
RealCom Solutions
Dallas, Texas
02.2019 - 08.2021
- Managed Nationwide customers Pre and Post sale
- Coordinated and quoted new and MACD orders for both new and existing customers'
- Cultivated and maintained strong business relationships
- Customer Advocate addressing customer concerns, ensuring their loyalty and safeguarding potential sales
- Liaison between Customer, Carriers and Company
- Facilitated QBR sessions directly with Customers'
- Supplied management with competitive information and accurate business forecasts
- Maintained assigned territory revenue base by managing account retention and renewals
Enterprise Account Sales Support
EarthLink, Inc./ Windstream
Greensboro, NC
01.2016 - 02.2019
- Supported Enterprise and Small Business Channel Managers
- Responsible for overall pipeline management for all assigned Channel Managers, from quote generation to order completion
- Consistently achieved 100% of sales quota
- Ensured post-sales support to customers', Partners and Channel Manager
- Enhanced customer experience by acting as a liaison between billing, customer service, tech support, and any other internal departments needed, to supply immediate resolution for the Partner/Customer
- Attended EarthLink sponsored Partner Events, regional Master Agent events, National Partner Channel Events, technology/retail trade shows and regional roadshows with Channel Managers
- Coordinated and Conducted meetings via Zoom meetings managing rejected orders, fall out orders, and ensured SOC compliance is met on all executed agreements
Senior Enterprise Customer Success Manager
EarthLink, Inc
Dallas, TX
02.2012 - 01.2016
- Managed Nationwide Customers Post sale
- Maintained relationships with client contacts as point of contact
- Controlled Churn Renewals
- On site Customer QBR
- Held weekly status update calls with customers and internal teams
- First bill review with customer
- Customer Advocate for all customer issues
- Ownership of all new and MACD orders received
Education
Some College (No Degree) -
East Texas State University
CommerceSkills
- Sales Operations
- Google Workplace
- Team Leadership
- Project Management
- Salesforce
- Sales Support
- Customer Service
- Product Knowledge
- Organizational Skills
- Work Ethic
- Empathy
- Effective Communicator
- Time Management
Accomplishments
- Recipient of the Aryaka Quarterly Global Impact Award - Q1-2024.
- EarthLink Value in Action Winner in Q2-2015.
Timeline
Global Sales Support for Palo Alto Networks
The Fountain Group
09.2024 - Current
Sales Operations/Sales Support Specialist
Aryaka Networks
07.2022 - 04.2024
Executive Business Manager
Purple/ZVRS Communications
08.2021 - 07.2022
Customer Success Account Manager
RealCom Solutions
02.2019 - 08.2021
Enterprise Account Sales Support
EarthLink, Inc./ Windstream
01.2016 - 02.2019
Senior Enterprise Customer Success Manager
EarthLink, Inc
02.2012 - 01.2016
Some College (No Degree) -
East Texas State University