Ashley Gutierrez
Friendswood,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
Work History
Operations Manager
Americas Auto Auction
Houston, TX
01.2020 - 03.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Maintained cleanliness and organization of [Type] workspace, working closely with employees to systemize tasks.
- Managed daily operations of [Type] organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Appraised inventory levels every [Timeframe] and ordered new merchandise to keep quantities well-stocked.
District Manager
Select Management Resources
Houston , TX
07.2010 - 01.2020
- Built positive and productive relationships with store and field leadership.
- Supervised [Number] locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Education
Associate of Science -
San Jacinto College District
Pasadena, TX05.2021
Skills
- Budget Control
- Verbal and Written Communication
- Recruitment and Hiring
- Policy Development and Enforcement
- Decision Making
- Performance Assessment
- Goal Setting
- Supplier Monitoring
- Department Oversight
- Problem Anticipation and Resolution
- Assignment Delegation
- Records Organization and Management
- Training Management
- Staff Scheduling
- Employee Motivation
- Focus and Follow-Through
- Team Leadership
- Word Processing
- Calendar Management
- Desktops, Laptops and Mobile Devices
- Database Maintenance
- Money Handling
- Information Security
- Inventory Tracking and Management
- Multitasking and Prioritization
- Deadline Management
- Content Workflow
Timeline
Operations Manager
Americas Auto Auction
01.2020 - 03.2022
District Manager
Select Management Resources
07.2010 - 01.2020
Associate of Science -
San Jacinto College District
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