Ashley Gutierrez
San Antonio,TX
Summary
Self-confident Guest Services Supervisor with [Number] years of experience. Offering comprehensive understanding of modern computer systems, creative, constructive management and exemplifying excellent customer service. Successful in delivering one-of-a-kind services to a hotel or hospitality industry. Goal-oriented hospitality professional with focused and tenacious approach to meeting guest needs. Adept at completing frequent reviews and inspections to maintain polished team and exceptional quality standards. Proficient in [Software]. Guest Services professional with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Well-versed in handling VIP guests and groups. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long-lasting relationships.
Overview
4
4
years of professional experience
Work History
Guest Service
Church's Texas Chicken
08.2023 - Current
- Processed guest payments and provided accurate change.
- Supported team members by offering constructive feedback and coaching as needed.
- Maintained up-to-date knowledge of products and services offered.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Monitored team performance to confirm customer service standards were consistently met.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Server
Genghi's Grill
07.2019 - 09.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Thomas Jefferson High School
723 Donaldson Ave, San Antonio, TX 7820106.2014
Skills
- Accounts Payable and Receivable Auditing
- Luggage Assistance
- Quality Control
- Buildium Software Expertise
- Greeting Customers
- Guest Satisfaction
- POS Transactions
- Food Service Operations
- Serve Guests
Timeline
Guest Service
Church's Texas Chicken
08.2023 - Current
Server
Genghi's Grill
07.2019 - 09.2022
High School Diploma -
Thomas Jefferson High School