Ashley Gutierrez
New York,NY
Summary
Current student working toward PhD in psychology and seeking opportunity to begin career. Identifies and quickly closes any knowledge gaps to offer value to employer and team. Hardworking customer service professional focused on satisfaction and retention. Works quickly to address challenges and uses critical thinking and resourceful nature to manage complex concerns. Answers questions, resolves issues and exceeds established service standards.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express Hotel
01.2023 - 02.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
- Answered incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests.
- Handled cash and credit payments, adhering to hotel's cash handling policy and PCI compliance.
- Responded and forwarded emails to appropriate department.
Ambassador
QCNY Spa
06.2023 - 11.2023
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Welcomed and engaged with customers, promoting positive spa experience.
- Proficiently managed opening and closing procedures Provided comprehensive orientation tours and explained spa amenities.
- Effectively communicated staff and guest incidents to management.
- Oversaw adherence to health protocols, ensuring safe spa environment.
- Developed new guest engagement strategies to increase return visits.
- Trained new staff in customer service excellence, elevating team performance.
Lifeguard
URBN Playground
04.2022 - 05.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Enforced pool safety regulations, ensuring secure environment for all visitors.
- Welcomed and engaged with customers, promoting positive pool experience.
- Innovatively maintained pool cleanliness, enhancing user satisfaction.
- Compiled and organized monthly log submissions, ensuring timely and accurate reporting.
- Introduced organizational improvements in log handling that sped up monthly report preparations.
- Sharpened emergency response skills, reducing incident response time.
- Developed new water testing protocols to ensure optimal pool conditions.
Education
Some College (No Degree) - Psychology
The City College of New York
New York, NY06.2027
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Front Office Support
- Information Protection
- Emotional intelligence
- Public safety knowledge
- CPR Certified
- Problem-solving abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Ambassador
QCNY Spa
06.2023 - 11.2023
Front Desk Receptionist
Holiday Inn Express Hotel
01.2023 - 02.2024
Lifeguard
URBN Playground
04.2022 - 05.2023
Some College (No Degree) - Psychology
The City College of New York