Ashley Gutierrez
Alice,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Registered Dental Assistant/Patient Scheduling Coordinator
Alice Dental Associates
07.2017 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
- Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Followed up with patients to reschedule missed appointments.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Registered Dental Assistant
Dr. McCall Office
04.2017 - 06.2017
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Prepared patient x-rays and images for dentist review.
- Monitored patient comfort and safety during dental procedures.
Registered Dental Assistant, Chairside
All Smiles
02.2013 - 01.2017
- Advanced professional development through ongoing attendance at continuing education courses on new dental techniques and technologies.
- Provided exceptional customer service, addressing patients'' needs, concerns, and inquiries in a friendly and professional manner.
- Enhanced patient comfort by providing empathetic chairside assistance and maintaining a calm environment.
- Provided superior chairside support during examinations, x-rays, extractions, fillings, root canals, and other procedures as needed.
- Assisted dentists with complex procedures, ensuring optimal outcomes and minimized patient discomfort.
- Promoted teamwork among staff members by actively participating in staff meetings and contributing ideas for improving workplace productivity.
- Supported successful dental treatments by preparing accurate impressions and fabricating custom trays for various procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted in the development of treatment plans tailored to individual patient needs, promoting long-term oral health success.
Assisted Living Caregiver
Elmcroft Assisted Living
04.2012 - 01.2013
- Assisted clients with personal hygiene, promoting dignity and maintaining a clean environment for their comfort.
- Provided emotional support and companionship, contributing to a positive living atmosphere for all residents.
- Maintained clear communication with family members regarding the well-being and progress of their loved ones.
- Participated in the development of individualized care plans, addressing specific needs and preferences of each resident.
- Contributed to a welcoming atmosphere by engaging in friendly conversations with residents while respecting privacy boundaries.
- Managed medication administration accurately to ensure resident safety and adherence to prescribed regimens.
- Maintained clean, safe, and well-organized patient environment.
Private House Care
Right At Home Health Care
01.2012 - 04.2012
- Collaborated closely with homeowners to address specific needs or preferences related to their homes'' appearance and upkeep.
- Completed specialized cleaning tasks upon request, such as window washing, oven cleaning, or closet organizing, leading to enhanced customer satisfaction levels.
- Ensured timely completion of tasks by adhering to strict schedules and prioritizing duties effectively.
- Demonstrated professionalism in all interactions with homeowners, establishing trustworthiness and reliability as a private house cleaner.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
CNA
Lake Jackson Nursing Home
08.2011 - 10.2011
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
CNA
Live Oak Nursing Center
06.2010 - 08.2011
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced patient stress levels through effective communication and active listening skills.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Education
RDA
Brazosport College
Lake Jackson, TX08.2013
High School Diploma -
Buna High School
Buna, TX05.2010
Skills
- Multitasking Competence
- Time Management Capabilities
- Oral hygiene education
- Electronic Charting
- Patient care excellence
- Dental Materials Knowledge
- Team Collaboration
- Dental office administration
- Dental impressions
- Treatment room setup
- Equipment Sterilization
- Patient Scheduling
- Patient Services
Timeline
Registered Dental Assistant/Patient Scheduling Coordinator
Alice Dental Associates
07.2017 - Current
Registered Dental Assistant
Dr. McCall Office
04.2017 - 06.2017
Registered Dental Assistant, Chairside
All Smiles
02.2013 - 01.2017
Assisted Living Caregiver
Elmcroft Assisted Living
04.2012 - 01.2013
Private House Care
Right At Home Health Care
01.2012 - 04.2012
CNA
Lake Jackson Nursing Home
08.2011 - 10.2011
CNA
Live Oak Nursing Center
06.2010 - 08.2011
RDA
Brazosport College
High School Diploma -
Buna High School
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