Ashley Gutierrez
Far Rockaway,NY
Summary
Dynamic and dependable professional with a proven track record at Stop & Shop, enhancing customer satisfaction through exceptional service and accurate cash handling. Excelled in staff training, fostering team collaboration, and streamlining checkout processes for efficiency. Demonstrates strong work ethic, customer assistance skills, and a commitment to maintaining high cleanliness standards, contributing significantly to workplace achievements.
Knowledgeable [Desired Position] with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier
Stop & Shop
09.2022 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Operated cash register to record transactions accurately and efficiently.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Home Health Aide
People Care Inc
09.2014 - 07.2021
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Seasonal Worker
NYC Parks & Recreation
10.2017 - 02.2018
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude
- Perform exterior maintenance duties throughout several parks and playgrounds.
- Sweep and rake leaves,and safely dispose of litter and debris
- Ensure all parks policies and procedures are followed daily and to guarantee safety at all times.
- Sanitize comfort stations and replenish supplies as needed.
- Operate leaf blower and weed whacker .
Education
No Degree -
Fannie Lou Hamer Freedom Highschool
1021 Jennings St Bronx New York 1046006-2011
Skills
- Excellent customer service
- Patient and empathetic
- Speak both English and Spanish
- Leadership
- Creative thinking
- Teamwork
Certification
- 8 & 16 hour security training certification and new york state security licence.
Languages
Spanish
Timeline
Cashier
Stop & Shop
09.2022 - 03.2024
Seasonal Worker
NYC Parks & Recreation
10.2017 - 02.2018
Home Health Aide
People Care Inc
09.2014 - 07.2021
- 8 & 16 hour security training certification and new york state security licence.
No Degree -
Fannie Lou Hamer Freedom Highschool
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